CRM Operations Manager

Were looking for an Operations Manager to join our CRM team in London. Youll be helping our 35 strong global CRM team run as smoothly as possible to get millions of our customers excited about what Wise has to offer. 

You will focus on defining and refining our team processes and creative operations transforming them into streamlined workflows. Beyond process management you are the driving force behind project execution ensuring multiple complex initiatives are delivered on time and to a high standard. Youre able to prioritise provide creative feedback and analyse reporting to spot efficiencies.  

Heres how youll be contributing to the CRM team:

• Act as the day-to-day point of contact for key internal stakeholders - building rapport trust and collaborative working relationships

• Keep projects running smoothly - making sure everyone is on the same page and identifying any potential blockers for delivery

• Resource management for CRM design and copywriters 

• Forecast the teams capacity identifying issues or the need for additional resource

• Help the team collaborate by creating communication channels as well as setting up kick-offs and check-ins to make sure we stay on track 

This role will give you the opportunity to: 

• Develop - youll be encouraged to grow and take on more responsibilities and youll have the freedom to decide what those are! But if that sounds a bit scary weve got some nice people to help you along the way. 

• Be flexible - in how you work we understand everyone needs a little something different so well do our best to make it happen.

• Be creative - youll have opportunities to pitch ideas for new campaigns. Or for anything really!

• Have impact - were not just being creative for the fun of it were constantly measuring and understanding how our work helps Wise to achieve its mission. Its incredibly rewarding to know that were helping millions of people save money. It just so happens that we have a lot of fun too. 

About you:

• You have experience working directly with CRM teams and have a good idea of how to T-Shirt size projects for this channel.

• Youre a master when it comes to organisation planning and ensuring timely delivery of work. Youre the type of person who makes a spreadsheet for their holiday. Dont worry so are we!

• Youre a pro at

• Youre able to quickly build rapport trust and collaborative relationships - both within our team and with stakeholders 

• Youre passionate about good creative and have a strong knowledge of creative and design production and their constantly moving parts

• Youll have strong reporting skills - producing scope of work documents and reconciling at the end of a project will be second nature to you

• Youll have excellent communication skills with the ability to ensure stakeholder satisfaction and communication is maintained throughout a project

Were people without borders without judgement or prejudice too. We want to work with the best people no matter their background. So if youre passionate about learning new things and keen to join our mission youll fit right in.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time