Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
The Service Delivery Manager is a business relationship manager. You would be responsible for maintaining strong relationships with customers and ensuring high-quality service delivery. This role focuses on defining and monitoring Service Level Agreements (SLAs) driving operational automation and optimizing the utilization of technical and human resources. The SDM also identify new technical and business opportunities to expand the scope of managed services.
Key responsibilities include:
- Acting as the primary liaison between customers and operational teams representing customer interests internally while safeguarding company priorities.
- Managing operational accounts reviewing tickets and requests and ensuring alignment with customer expectations.
- Preparing and validating monthly Service Level Reports and presenting them during steering committee meetings.
- Reporting risks issues and business opportunities to internal stakeholders.
- Overseeing invoicing processes ensuring accuracy and timely payment follow-up.
- Ensuring service delivery in compliance with contractual agreements and ITIL processes.
- Driving Continuous Service Improvement (CSI) initiatives to enhance efficiency and quality.
- Managing risksoperational financial and project-related.
- Handling critical incidents (including outside business hours) and coordinating resolution efforts.
- Managing change requests and small to medium-sized projects (up to approximately 100 days) including planning cost estimation and P&L accountability.
- Supporting pre-sales activities by validating service offers and accompanying sales teams when needed.
Qualifications :
- Masters degree in a relevant field (e.g. commercial/civil engineering computer science) or equivalent professional experience.
- Strong pre-sales and commercial skills including consultative selling and proposal writing.
- Excellent written and verbal communication and presentation skills.
- Language proficiency: Fluent in French English and Dutch fluency required
- Customer-oriented mindset with a strong sense of commitment.
- Ability to think conceptually while maintaining a pragmatic approach.
- ITIL v4 certification or equivalent.
- Knowledge of Agile or other project management methodologies.
- Assertive communication style and adaptability to different audiences.
- Strong organizational and problem-solving skills.
Additional Information :
As a member of one of Europes largest digital solutions providers youll benefit from extensive career development opportunities both local and international. At the Sopra Steria Academy youll be part of a dynamic network of 56000 professionals at all stages of their careers. With a wide array of offices to explore you can find your ideal location and take the next step in your career.
We offer a generous employee benefits package that includes:
- Access to our Sopra Steria training and personal development academy
- A company car lease or mobility budget
- A company laptop and phone
- Private health insurance coverage
- Meal vouchers
- Social security and pension plan
- A competitive salary
- 26 holiday days
Sopra Steria is implementing the tools of the future today at the worlds largest businesses across industry and financial services. By being bold together our professionals are changing how business is done.
Ready to take the next step Were here to support you all the way and we are looking forward to you application! Pending a successful application well be in touch with further steps in the application process.
Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age ancestry nationality color family or medical leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion gender (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
