We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355000 employees worldwide and over 150000 clients.

Securitas plays an essential role for our clients and in society. Our Shift Lead Officer positions help maintain a safe and secure environment by actively monitoring the premises providing leadership to security personnel and ensuring compliance with all site regulations and directives. This role preserves order supports client operations and provides exceptional customer service while enforcing procedures pertaining to personnel visitors and the property.

Title: Shift Lead Officer $23.69/hr

Location: Framingham MA

Schedule: Wednesday- Sunday 12:00 A.m. - 8:00 a.m.

A Shift Lead Officer is responsible for safeguarding people property and assets while providing lead direction to Security Officers assigned to the shift. This includes monitoring premises enforcing rules and regulations assisting with scheduling and training and ensuring all required rounds reports and post orders are completed accurately. Shift Lead Officers play a key role in deterring criminal activity maintaining oversight of operations responding to emergencies and supporting both officers and the client.

Responsibilities

• Leadership & Oversight: Provide lead direction to Security Officers on shift; ensure post orders are followed rounds are completed and operational standards are met.

• Surveillance & Monitoring: Monitor security cameras and patrol assigned premises to detect suspicious activity unauthorized access or safety hazards.

• SOC Readiness: All Lead Officers will be trained in SOC (Security Operations Center) duties; intermediate to advanced computer skills are required.

• Access Control: Enforce access policies by verifying identification issuing visitor passes and ensuring only authorized personnel enter restricted areas.

• Emergency Response: Respond promptly to alarms emergencies medical situations or criminal activity. Notify appropriate authorities and escalate as needed.

• Incident Reporting: Prepare accurate detailed and timely reports regarding incidents irregularities and security breaches.

• Patrolling: Conduct foot or vehicle patrols to ensure entrances perimeters and parking areas are secure; check for unlocked doors safety concerns or hazards.

• Customer Service: Greet and assist employees visitors and clients with professionalism while offering directions or support.

• Safety Inspections: Inspect the premises for safety concerns fire risks or environmental hazards.

• Conflict Resolution: De-escalate minor disturbances and maintain calm order and professionalism in all interactions.

• Staff Coaching: Assist with on-site training for officers reviewing post orders and mentoring new staff.

• Scheduling Support: Help ensure adequate shift coverage communicate staffing needs and support performance management.

• Client Interaction: Meet with client representatives as needed to confirm expectations are met and service levels remain high.

• Administrative Duties: Assist with submitting payroll information documentation and maintaining logs as required.

Qualifications

• Excellent observational leadership and de-escalation skills; able to remain composed under pressure.

• Strong communicator capable of directing teams interacting with clients and preparing professional documentation.

• Proficient computer skills; able to learn SOC systems and software quickly.

• Strong customer service orientation with the ability to interact professionally at all organizational levels.

• Organized detail-oriented and capable of multitasking in high-pressure situations.

• Understanding of security operations safety procedures and supervisory practices.

• Able and willing to drive a client vehicle if required.

• Capable of performing extensive walking tours.

Requirements

• At least 18 years of age.

• High school diploma GED or equivalent.

• Legal right to work in the United States.

• Ability to speak read and write English effectively.

• Reliable transportation and communication.

• Must meet all state county and municipal licensing requirements for Security Officers.

• Must pass background checks drug screening and all site-specific requirements.

• Prior security or supervisory experience strongly preferred.

Enhanced Benefits

• Medical Insurance (Anthem) Dental Insurance (Aetna) Vision Insurance (VSP)

• 401k with Employer Matching

• Paid Life Insurance

• Paid Time Off

• Paid Uniforms & Paid Training

• Specialized Programs for Wellness & Financial Health

• Employee Assistance Program (EAP)

• Employee Discount Programs (vehicles cell phones appliances theme parks & more)

Securitas is a trusted security partner helping make the world a safer place.
Watch more: more and apply today at to explore your career path!

EOE/M/F/Vets/Disabilities
Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration without regard to race color religion age sex sexual orientation gender identity national origin pregnancy genetic information disability veteran status or any other legally protected characteristic.

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