Document Production Associate

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Job duties

(* denotes an essential function) 

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production proofreading intake and workflow coordination functions as needed
• *Use established procedures standards and formats to edit proof convert create transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions 
• *Communicate with team members lead supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client 
• Perform quality assurance on work as requested
• Adhere to Williams Lea Tag policies in addition to client policies
• Use equipment and supplies in a cost efficient manner

Qualifications :

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal banking or large corporate environment
• Skilled in the use MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents 
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create maintain and enhance customer relationships

Additional Information :

The rate of pay for this role at the noted RRD location is $22.00 / hour. Typically roles follow step
progressions to a target rate or set increments over time. Depending on the role in addition to the hourly
rate of pay the total compensation package may also include overtime shift differential call-in and/or stand-by pay. RRDs benefit offerings include medical dental and visioncoverage paid time off disability insurance 401(k) with company match life insurance and other voluntary supplemental insurance coverages plus parental leave adoption assistance tuition assistance and employer/partner discounts.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability/veterans

Remote Work :

Yes

Employment Type :

Full-time