About the Role:

Grade Level (for internal use):

About the Role:

The Team:The WSO Client Success Team at S&P Global provides ongoing product support and best practice advisory while simultaneously collaborating with colleagues in other Market Intelligence business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption growth and client retention in a supportive and collaborative environment.

Responsibilities and Impact:The Client Engagement Manager can troubleshoot issues and navigate internally to quickly provide resolutions. Client Engagement Managers are able to quickly identify the needs of client inquiries and are able to speak with clients directly if needed.

Providing outstanding phone and email support for corporate clients

• Maintaining strong customer relationships while supporting S&P Global s software solutions from tasks such as scheduling reports to higher severity projects and client queries

• Providing clients both internal and external with timely assistance whenever a question or issue is raised

• Troubleshooting virtually and assisting Client Engagement Managers with internal issue ticketing system and escalations

• Ownership of inbound client queries and additional responsibility for how to training and conducting basic product demonstrations

• Liaising with product teams regarding bugs and forthcoming enhancements and soliciting feedback from clients to ensure seamless support and ongoing innovation

• Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools

• Utilize Freshdesk to track all client interactions

Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $91318.00 to $128869.00. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and addition to base compensation this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

What Were Looking For:

Basic Required Qualifications:

• Bachelors degree in Finance Economics Management Business Administration Marketing or relevant field

• Experience in account management client success or other client-facing roles

• 5 yrs. experience in capital markets finance investor relations or relevant field

• Highly proficient in Microsoft Excel Word and PowerPoint and the

• Excellent written and verbal communication skills and an outstanding customer service orientation

• Strong organizational skills and ability to manage multiple tasks

• Can work well both independently and within a team

• Can work well within a fast-paced environment handle high-pressure situations and manage deadlines appropriately

Additional Preferred Qualifications:

• Motivated to learn new internet-based applications

• WSO experience

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work As part of our Return to Work initiative Restart we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Manager