Remote Hospitality Customer Advisor Live Chat Support Agent

Position: Remote Hospitality Customer Advisor / Live Chat Support Agent

Company Overview:

Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals we strive to deliver exceptional customer experiences and create unforgettable memories for our clients.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support this role you will be responsible for providing top-notch customer service to our clients through live chat support ensuring their satisfaction and loyalty to our company.

Key Responsibilities:

- Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner

- Provide accurate and detailed information about our hospitality services packages and events to customers

- Assist customers in making reservations changes and cancellations as needed

- Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary

- Maintain a high level of knowledge about our company services and events to effectively assist customers

- Collaborate with other team members to improve the overall customer experience and identify areas for improvement

- Keep detailed records of customer interactions and transactions for future reference

Qualifications:

- Previous experience in customer service or hospitality is preferred

- Excellent communication skills both written and verbal

- Ability to multitask and prioritize in a fast-paced environment

- Strong problem-solving and conflict resolution skills

- Proficient in using live chat and other communication tools

- Knowledge of sports events and tournaments is a plus

- Flexibility to work evenings weekends and holidays as needed

Benefits:

- Competitive salary and benefits package

- Opportunities for career growth and development within the company

- A dynamic and inclusive work environment

- Complimentary access to sports events and tournaments

- Training and support to enhance your skills and knowledge in the hospitality industry

If you are passionate about providing exceptional customer service and have a love for sports we would love to hear from you! Join our team at Evolution Sports Group and be a part of creating unforgettable experiences for our clients.

Compensation & Bonuses

Competitive Pay Rate: $40$60/hr based on experience and performance

Paid Training: $40/hr for 1-week onboarding training

Training Completion Bonus: $700 instant incentive after setup and training

Work Schedule

Flexible Scheduling: Choose Full-time (3040 hrs/week) or Part-time (20 hrs/week)

Options for morning afternoon or evening schedules

No weekends required unless preferred

Remote Work & Equipment

100% Remote Position U.S.-based only

Company-Provided Home Office Setup including:

High-performance laptop (Mac or Windows) Dual monitors Printer/scanner Headset workstation accessories Stipend for internet or electricity support

Employee Benefits Package

Paid Time Off (PTO) Paid Sick Days

Health Dental & Vision Insurance

Mental Health Support Access (virtual consultations)

Paid Holidays

401(k) Retirement Savings Option (where applicable)

Career Growth & Stability

Guaranteed long-term placement with stable weekly hours

Fast-track promotion opportunities every 36 months

Company-sponsored certifications & skills training

Internal mobility program move into leadership QA HR or project roles

Extra Perks

Monthly wellness allowance

Employee recognition rewards

Birthday stipend or digital gift card

Annual performance review with salary increase potential