Italian Customer Care Agent

Job Overview

We are seeking an articulate and customer-focused Italian Customer Care Agent to join our remote team based in Greece. This role is crucial for maintaining excellent relationships with our Italian-speaking customer base by providing proactive and accurate support related to our specialized products and corporate information.

Core Responsibilities

Your daily tasks will center on delivering high-quality customer interactions across all digital and voice channels:

• Bilingual Interaction: Handle incoming and outgoing communications (calls emails chat) with customers using fluent Italian as the primary language and professional English when needed.
• Information Dissemination: Supply comprehensive and precise details regarding products order tracking regulatory guidelines and company procedures.
• Issue Management: Efficiently identify document and resolve customer issues and complaints adhering to predefined service level agreements (SLAs).
• Record Keeping: Ensure all customer contacts and resolutions are accurately logged and categorized in the companys designated systems.
• Adherence: Operate strictly within the regulatory framework of the tobacco industry and maintain the highest standards of service quality.

Compensation and Perks

• Salary: The position offers a competitive gross salary of 1100 per month disbursed 14 times annually totaling 15400 per year.
• Incentives: You will benefit from a structured bonus scheme based on performance and achievement of key performance indicators (KPIs).
• Health Coverage: Full private health insurance coverage is provided to all employees.
• Career Path: We offer solid paths for professional growth and development within the organization.
• Equipment: The company ensures a smooth remote setup by supplying all necessary work equipment (e.g. computer communications gear).

Work Details

• Location: Fully remote work arrangement within Greece.
• Hours: You must be available to work 8-hour rotating shifts as part of a 24/7 weekly schedule (Monday-Sunday) which includes evenings nights and weekends.
• Start Date: January 8 2026

Essential Hiring Criteria

• Language Mastery: Exceptional fluency in both written and spoken Italian along with a functional professional level of English (minimum B2).
• Legal Status in Greece: Must possess valid documentation confirming the right to work remotely in Greece:
  • EU Citizenship.
  • A valid Refugee Card.
  • A valid Residency Card (with at least one year remaining validity).
• Schedule Flexibility: Willingness and ability to work the rotating 24/7 shift pattern.

Prior Experience (Preferred but Not Required)

• Previous employment in a customer service technical support or contact center role.
• Experience successfully working in a remote capacity.

We invite qualified candidates to apply now and join our team on January 8 2026!