Client Onboarding Team Lead
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Responsibilities
- Schedule and deliver weekly staff meetings and regular check-ins with other Payments partners.
- Act as a customer advocate and liaison to improve the overall quality of service provided to customers by all product and operational areas.
- Direct relationships with clients and internal service providers resolves issues directs production and establishes and monitors client SLAs.
- Drive 100% clients requests tracking in near real time and improve case data quality to reduce transactional inquiries as a result of proactive client engagement digital adoption and reducing pain points.
- Owns and drives exceptional client and team outcomes - considers the bigger picture to identify long term solutions for the client analyzing and interpreting client data to identify trends and develop strategy.
- Perform quality controls and monitor KPIs.
- Direct root cause analysis and guide product quality control by coordinating resolution and escalation of customer issues application bug reports and enhancement requests.
- Provide high-level guidance to the team and ensure that Client Satisfaction and SLAs are met or exceeded.
- Ensure that all processes are performed in a correct and timely manner in alignment with specifications and procedures requirements.
Required qualifications capabilities and skills
- Have a minimum of 5 years of managerial/leadership experience.
- Greater than 5 years in a Service or Client Relationship focused environment.
- Demonstrated strong people project risk management skills and a passion for excellence.
- Comprehensive understanding of Wholesale Payments products processes and relevant market knowledge.
- Must be fully fluent in Spanish and English.
- Multi-tasking Time management and Organizational skills.
- Working knowledge of MS Office and Business Applications.
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
