Assistant Service ManagerDispatcher – Ford Dealership
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Job Location:
West Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Assistant Service Manager supports the Service Manager in running the service department efficiently and delivering an excellent customer experience. This role helps oversee service advisors coordinates technician workflow and ensures Ford service standards are followed.
Key Responsibilities
Customer Service & Communication:
Greet customers understand their vehicle concerns and document repair requests
Provide accurate estimates for repairs maintenance and timelines
Communicate status updates to customers throughout the repair process
Handle customer complaints or escalations in a professional solution-focused manner
Ensure customer satisfaction scores (CSI) meet or exceed Ford standards
Service Department Operations:
Assist in managing daily shop workflow to maximize productivity and efficiency
Assign jobs to technicians based on skill level and availability
Review repair orders for accuracy required documentation and warranty compliance
Ensure that Ford warranty and recall procedures are followed correctly
Support the Service Manager in meeting department goals (sales gross profit labor hours etc.)
Team Support & Leadership:
Assist in training coaching and supporting service advisors
Work collaboratively with technicians parts staff and sales departments
Help maintain a positive professional work environment
Administrative Duties:
Prepare and close repair orders
Manage scheduling of service appointments
Monitor parts availability and coordinate with the parts department
Help track department metrics such as efficiency productivity and sales performance
Ensure compliance with Ford corporate guidelines and dealership policies
Skills & Qualifications
Previous automotive service or advisor experience (Ford experience is a plus)
Strong understanding of vehicle systems and repair processes
Excellent communication and customer service skills
Ability to multitask in a fast-paced environment
Strong organizational and leadership abilities
Familiarity with DMS systems (Reynolds & Reynolds CDK Dealertrack etc.)
Ability to read and understand repair orders technical notes and recalls
Valid drivers license and clean driving record
Typical Work Environment
Full-time role usually includes Saturdays
Mix of office/customer-facing work and time spent in the shop environment
Performance is often measured by CSI scores sales numbers and efficiency metrics
Haggerty Ford Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace and will not discriminate on the basis of race color religion gender gender identity or expression sexual orientation national origin genetics age disability veteran status or any other legally protected status.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Location: West Chicago, IL Position Type: Full-Time Job Summary: We are looking for a Quick Lube Technician to join our growing team! The right candidate will...
