Specialist, Contact Center Media Projects

Fort Lauderdale, FL - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

One of the best-known names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazingSpecialist Contact Center Media Projectsto fill this role which is based remotely. The Specialist Contact Center Media Projects plays a critical role in supporting the organizations global training and communication strategy by producing and managing media content that enhances learning and engagement. This role ensures media projects are aligned with business objectives and deployed consistently across shore-based operations.

Here is a summary of what Princess is looking for in its Specialist Contact Center Media this you

Responsibilities

Create engaging and high-quality video audio and multimedia content that supports training initiatives and enhances agent learning experiences.
Develop and design visual and written materials (e.g. instructional guides infographics eLearning modules) to support training efforts ensuring clarity and consistency in messaging.
Utilize video editing software to edit and produce professional-quality video content ensuring that the final product aligns with training goals and brand standards.
Partner with training teams leadership and subject matter experts to identify content needs develop training strategies and integrate multimedia into the broader curriculum.
Oversee multiple media projects from inception to completion including scheduling production and ensuring timely delivery of final materials.
Assess the effectiveness of media materials and training collateral by gathering feedback from agents and stakeholders making revisions as needed to improve clarity engagement and outcomes.
Keep an organized library of all multimedia assets ensuring content is regularly updated to reflect process changes product updates and industry trends.
Stay informed on emerging technologies and best practices in multimedia production including video editing software and interactive content to ensure training materials are innovative and impactful.

Requirements

Bachelors degree in Instructional Design Education Communications Media Production or a related area
ATD Articulate and PMP certifications are a plus.
2-5 years of experience in instructional design or training development
Experience working in a contact center environment is preferred
Experience in multimedia content creation (videos eLearning job aids)
Proven background in project coordination.

What You Can Expect

Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives

Our Culture Stronger Together

Our highest responsibility and top priority is compliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate Vision Statement and our Core Values at: is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact

#PCL

Required Experience:

DescriptionOne of the best-known names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Bo...

Description

Here is a summary of what Princess is looking for in its Specialist Contact Center Media this you

Responsibilities

Create engaging and high-quality video audio and multimedia content that supports training initiatives and enhances agent learning experiences.
Develop and design visual and written materials (e.g. instructional guides infographics eLearning modules) to support training efforts ensuring clarity and consistency in messaging.
Utilize video editing software to edit and produce professional-quality video content ensuring that the final product aligns with training goals and brand standards.
Partner with training teams leadership and subject matter experts to identify content needs develop training strategies and integrate multimedia into the broader curriculum.
Oversee multiple media projects from inception to completion including scheduling production and ensuring timely delivery of final materials.
Assess the effectiveness of media materials and training collateral by gathering feedback from agents and stakeholders making revisions as needed to improve clarity engagement and outcomes.
Keep an organized library of all multimedia assets ensuring content is regularly updated to reflect process changes product updates and industry trends.
Stay informed on emerging technologies and best practices in multimedia production including video editing software and interactive content to ensure training materials are innovative and impactful.

Requirements

Bachelors degree in Instructional Design Education Communications Media Production or a related area
ATD Articulate and PMP certifications are a plus.
2-5 years of experience in instructional design or training development
Experience working in a contact center environment is preferred
Experience in multimedia content creation (videos eLearning job aids)
Proven background in project coordination.

What You Can Expect