General Manager

POSITION SUMMARY

The General Manager is the on-site business leader for Village Camp Flagstaff a luxury outdoor resort with operations similar to a boutique hotelcabins RV sites F&B housekeeping maintenance activities and guest services. This role owns the full P&L leads the team protects the brand and ensures a best-in-class guest experience that reflects the Village Camp and Roberts Resorts culture of adventure community and hospitality.

Village Camp Flagstaff features modern adventure cabins luxury RV sites bistro & bar clubhouse retail seasonal pool year-round hot tub live music and activities. The GM ensures these experiences run smoothly safely and profitably.

PERFORMANCE OBJECTIVES

Guest Experience & Brand Standards

• Lead all front-of-house and back-of-house operations with hotel-level service standards.
• Drive guest satisfaction reviews and service recovery through visible leadership.
• Ensure consistent cleanliness safety and amenity readiness across cabins RV sites clubhouse F&B pool/hot tub and activities.
• Maintain all what to expect brand promises.

Revenue Sales & Marketing

• Manage all revenue streams: lodging F&B retail events and activities.
• Use hotel-style revenue managementforecasting pricing rate strategy and channel management.
• Partner with marketing to drive occupancy and ADR especially in shoulder/off-season.
• Support cabin ownership sales through tours and on-property experience (not selling directly).

Operations Management

• Oversee guest services housekeeping maintenance F&B and activities through strong SOPs and daily standards.
• Ensure timely housekeeping turns and inventory readiness for all cabins.
• Maintain all amenities and infrastructure through proactive inspection and PM.
• Ensure compliance with all regulatory safety health and licensing requirements.

Financial Leadership

• Own the annual budget weekly forecasts labor plans and full P&L performance.
• Monitor occupancy ADR flow-through cost controls and productivity KPIs.
• Manage labor expenses and vendor contracts to achieve profitability targets.
• Provide data and recommendations for capital projects and long-term planning.

People Leadership & Culture

• Recruit train schedule and develop a high-performing operations team.
• Create a culture of accountability hospitality and continuous improvement.
• Coach leaders conduct evaluations address performance issues and build bench strength.
• Be highly visible during key arrival windows weekends events and peak periods.

Compliance & Community

• Ensure compliance with local health liquor safety environmental and employment regulations.
• Manage incidents escalations and documentation.
• Build positive relationships with local officials tourism partners and community stakeholders.

KEY COMPETENCIES

• Strong hospitality leadership and team development
• High operational discipline and follow-through
• Revenue and financial acumen (hotel metrics labor P&L)
• Guest-focused service mindset
• Clear communication and conflict resolution
• Ability to operate in a seasonal fast-paced environment
• Ownership mentality and decisive problem-solving

EDUCATION & EXPERIENCE

• Bachelors degree preferred (Hospitality Business or similar).
• 5 years in hotel/resort operations leadership (GM AGM DOO Rooms/F&B leadership).
• Experience managing complex multi-amenity leisure properties strongly preferred.
• Proficiency with PMS/POS systems OTA/distribution tools and Microsoft Office.
• Proven ability to drive guest satisfaction revenue growth and operational performance.

PHYSICAL REQUIREMENTS

• Ability to stand/walk for long periods lift up to 30 lbs and work indoors/outdoors in varied weather.
• Manual dexterity for paperwork and office systems.

BENEFITS AND PERKS

We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee youll enjoy a comprehensive benefits package designed to support your health growth and lifestyle including:

• Medical Dental and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages STD LTD Accidental Critical Illness Hospital Indemnity Pet Insurance and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive supportive community where your contributions matter
• Complimentary stay at one of our resorts enjoy the lifestyle you help create!

COMMITMENT TO DIVERSITY

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race color religion sex sexual orientation gender identity national origin age disability or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated voices are heard and excellence thrives.

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