EMPOWER Service Coordinator
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Job Location:
New Bern, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
**Voted Raleighs Best Nonprofit Organization and Raleighs Best Mental Health Services two years in a row!**
At Easterseals PORT Health (ESPH) our mission is to empower individuals and strengthen communities. Were seeking a dedicated detail-oriented EMPOWER Service Coordinator to support individuals enrolled in Empower programsincluding Recreation & Wellness and Transition Servicesacross assigned locations.
This isnt just a job its your opportunity to improve lives champion person-centered supports and ensure high-quality services for individuals with intellectual and developmental disabilities.
Your Role in Our Mission
As an EMPOWER Service Coordinator you will ensure that individuals and families receive exceptional person-centered services that align with state federal and agency standards. Youll oversee enrollment processes monitor service quality collaborate with community and MCO partners and support staff delivering direct care.
This is a Full-Time position Monday - Friday 9:00am-5:30pm.
In this role you will:
Enrollment Planning & Service Coordination
- Complete required enrollment documentation for EHR and Provider Direct and submit for billing.
- Ensure all necessary consents authorizations and approvals are in place before services begin.
- Oversee the referral process including development of person-centered plans short-term goals consents and NCSNAP (when required).
- Report quarterly on progress toward goals to supervisors staff and families.
- Collaborate with MCOs Empower management internal service lines and external partners to ensure supports reflect individual needs and preferences.
Quality Assurance & Compliance
- Ensure quality services that promote personal outcomes while protecting participant rights health and safety.
- Review and approve documentation for direct care services in compliance with Innovations Waiver Medicaid and NC funding requirements.
- Conduct and submit Clinical Monitoring as required by funding sources.
- Maintain accurate participant information in the EHR.
- Attend Care Coordination meetings as needed.
- Follow all ESPH policies procedures and valued behaviors of Accountability Commitment and Caring.
Support Collaboration & Professional Practice
- Collaborate with internal and external providers to ensure continuity of services.
- Support other service areasincluding Recreation Paraprofessionals and Job Coacheswhen needed.
- Protect and advocate for the rights dignity and safety of individuals served.
- Maintain regular attendance and appropriate use of PTO.
- Complete all required training (NC-SNAP Relias etc.) on schedule.
- Participate in ongoing professional development.
- Perform other related duties as assigned.
Why Join Us
Youll join a mission-driven team committed to empowering individuals with developmental disabilities. Your work directly contributes to meaningful outcomes and stronger communities.
Compensation & Benefits
- $46800 annually (based on experience)
- Generous paid time off and holidays
- Medical Dental Vision and FSA options
- Company-paid Life & Disability Insurance
- 403(b) Retirement Plan
- Employee Assistance Program and legal services
- Eligible for Public Student Loan Forgiveness (PSLF)
What Were Looking For
Education Requirements
- Bachelors degree from a USDOE or CHEA-accredited college/university
- Minimum 2 years of experience supporting individuals with I/DD
- Must meet Qualified Professional (QP) standards
Additional Requirements
- Valid drivers license clean MVR and personal auto insurance
- Satisfactory criminal background check
- Proficiency in Microsoft Word Excel Teams Zoom; EHR experience preferred
- Strong attention to detail organization and communication
- Ability to work independently multitask and meet deadlines
- Ability to travel to homes community settings and program sites
- Commitment to confidentiality and compliance standards
Ready to Apply
Join a team where your work isnt just a jobits a purpose. Apply at or send your resume to .
About Easterseals PORT Health
Easterseals PORT Health is a trusted provider of disability mental health and substance use services across North Carolina and Virginia. Our 2600-member team provides more than 10.2 million hours of support to 40200 individuals annually across 11000 home community and facility locations.
We are an IDEAL organizationInclusive Culture Diverse Voices Embracing Potential Authentic Self Learning & Growing.
Applicants of all abilities are encouraged to apply!
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Easterseals UCP North Carolina & Virginia provides disability and behavioral health services to help our neighbors live their best lives.
