Address: 1600 W Monroe Street Phoenix AZ 85007

Salary: $110000

Grade: 27

Closing Date: Decemberpm

Position Summary:
The Lead OCI Consultant provides coaching to the OCI team and agency divisions to implement all aspects of the Arizona Management System and lean leadership principles. The position reports to the Office of Continuous Improvement Administrator. The Lead OCI Consultant position will serve as a subject matter expert in process improvement project and change management methodologies providing mentorship coaching and training to ADOR team members and fellow coaches. The role requires coaching all levels in the agency toward a culture of continuous improvement that fosters daily improvement as well as supporting and leading process improvement projects for the division or agency (e.g. kaizen events process mapping A3 completion). The position will utilize a structured approach to recognize identify prioritize and eliminate non-value-added process steps in alignment with the agencys continuous improvement strategy. The responsibilities supporting the leadership team in establishing and sustaining a lean management system and lean leadership skills for the entire agency. The Lead OCI Consultant is responsible for creating and supporting major continuous improvement initiatives using the Arizona Management System (AMS) and lean leadership principles within the agency which make tangible improvements in areas such as customer service quality cost productivity and team member morale. This position will be tasked with advising the agencys executive leadership on the strategies and behaviors necessary for success in a range of business processes from small to large and simple to complex. This position shall have a general understanding of the responsibilities for all agency Divisions.

Supervision:
This position does not have direct reports.

Note: This role is hybrid-remote. Specifically it is primarily remote (within Arizona) but in-office presence is required to attend leadership meetings facilitate key initiatives and as other business needs arise.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Additionally this special work assignment has an anticipated duration of approximately (6) months with the potential for extension.

Leadership

Serves as lead for the OCI team including:

• Ensure clear alignment with the Director Assistant Director and OCI Administrator on the OCI role and initiatives
• Serves as the subject-matter expert in the functional role
• Trains other OCI Consultants and Coaches on lean and lean leadership principles and tools
• Serves as the first point of escalation for those in the functional roles
  
• Advises on workflow coordination of those in the functional roles
• Serves as a peer mentor to those in functional roles
• Provides back-up monitoring for the supervisor as needed
• Coordinates/facilitates OCI team huddles and problem-solving meetings

Facilitates and Measures Operational Improvements

• Develop relationships with the leadership to understand agency priorities and translate those priorities into projects/improvement efforts. Develop relationships with key stakeholders across the enterprise to learn and share best practices
• Conducts an in-depth study of the total impact of the agencys continuous improvement initiatives and shares the results with their supervisor and the Senior Executive Leadership Team
• Collect and analyze data and feedback from agency leadership team members to identify inefficiencies and opportunities for mid-to-large-scale improvements in safety quality productivity and cost
• Supports business unit leaders and teams in the process of obtaining collecting and leveraging data that leads to informed data-driven recommendations. Perform or support teams in statistical design analysis and reporting
• Based on structured analysis partners with business unit leadership to create customized countermeasure plans that improve performance identify and track the relevant lead and lag measures and measure the results
• Coaches and develops OCI team and business unit leadership so that they can successfully utilize problem-solving tools including but not limited to kaizen events process mapping A3s A3 thinking and 5 Why root cause analysis.
• Coordinates and engages in the development updating maintenance and administration of current department policies and procedures related to AMS/lean
• Contributes supports and implements the Office of Continuous Improvements strategy and initiatives
• Ensures all agency-level AMS assessments and continuous improvement metrics are implemented measured tracked and reported as required

Agency Continuous Improvement

• Remains current on key agency-related laws regulations policies and best practices related to the role and of the agency through regular engagement in activities such as: self-directed research conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; and or participation in training and other continuing education opportunities.
• Actively contributes to team and individual effectiveness through the following:
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement and engages in continuous improvement efforts as assigned.

Education & Experience

• Any combination that meets the knowledge skills and abilities (KSAs) is acceptable. Typical ways KSAs are obtained may include but are not limited to a relevant degree from an accredited college or university (e.g. Bachelors Degree such as B.A.) training coursework and work experience relevant to the assignment.
• Minimum of 6 years of experience successfully leading/facilitating formal lean or process improvement implementations (e.g. kaizen events process mapping A3 development etc.) and/or experience in training on continuous improvement tools and principles with a diverse client base (front-line to mid-level leaders other lean practitioners)E
• Minimum of two years of supervisory experience

Knowledge/Understanding

• Advanced knowledge of Lean and Continuous Improvement principles practices procedures and tools
• Intermediate knowledge of project management principles practices procedures and tools
• Basic knowledge of change management principles practices procedures and tools
  

Skills

• Superb verbal written and listening communication skills
• Strong group facilitation skills with the ability to influence and hold others accountable to timelines and processes
• Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
• Excellent interpersonal skills and demeanor
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; and in the use of Google Suite applications such as GMail Sheets Docs and Drive.
• Proficient in applying the Arizona Management System to functional business processes
  

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public SafetyAbility to foster a positive team culture
• Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
• Ability to work in a confidential manner ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing classifying and synthesizing the data into fundamental issues; from the information identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and identifying the options and solutions for addressing the problems analyzed.
• Willingness and ability to embody ADORs core values of Do the Right Thing Commit to Excellence and Care About One Another

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)
  

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check including fingerprinting
-Arizona Tax Filing Records Check
-If applicable ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays sick days annual leave military leave bereavement leave and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical dental vision life insurance short-term and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5250 per fiscal year available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program State Wellness Program Public Transit Discounts Alternate Work Schedules and Telework opportunities.

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned or worked and your ending salary. Learn more about ASRS at: Us:

If you have any questions need assistance or would like to request a reasonable accommodation please contact the ADOR Talent Team at

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.