Summer Intern 2026 Client Experience (CX) Department
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Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Grade:S3
Division: IGM-Mrkting
IGM Financial Inc. is a leading wealth and asset management company in Canada managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
Mackenzie Investments founded in 1967 is a key part of IGMs business model serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canadas Top 100 Employers for the fourth consecutive year and one of Canadas Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment where you spend three days a week in the office connecting collaborating and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.
Position
We are currently hiring a Client Experience Intern based in Toronto for a summer term position (May to August 2026). Candidates must be enrolled in an undergraduate program and returning to school after the internship.
The position reports to the AVP Client Experience & Insights and supports cross-functional initiatives to improve the experience of financial advisors and investors. This role offers exposure to client insights journey mapping service design and CX strategy.
Responsibilities
The ideal candidate is organized curious and collaborative. Key responsibilities include:
- Support journey mapping activities including research documentation and insight synthesis
- Assist with gathering and analyzing client and advisor feedback data
- Help track and document CX initiatives milestones and deliverables across workstreams
- Capture and summarize meeting outcomes workshop insights and action items
- Assist in developing internal communication materials to support CX initiatives
- Organize and maintain CX tools and documentation (e.g. journey libraries templates)
- Support survey development basic analysis and visual storytelling
- Other duties as assigned related to experience improvement and service design
To apply please include a resume and transcripts (full unofficial version) by January 25 2026 at 11:59 pm EST.
The expected annual base salary range (prorated for the term) for this role is $49000 - $51000 which is determined based on year of study IGM program geographic location and candidates skills knowledge and addition to base salary this role is eligible for paid time off.
IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada including racialized persons women Indigenous persons persons with disabilities 2SLGBTQIA community gender diverse and neurodiverse individuals as well as all who may contribute to the further diversification of ideas.
Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process please reach out to the Talent Acquisition team who will work with you to meet your needs.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted.
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Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
