FRONT OFFICE MANAGER (Maternity Cover)

Palma - Spain

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

WHEN COMING TO BIKINI MAKE SURE TO WEAR SUNFLOWERS IN YOUR HAIR

Set in charming Colònia de Sant Jordi on Mallorcas south coast Bikini Hotel Es Trenc is the ultimate beach destination where relaxed coastal vibes meet the energy of our vibrant lifestyle hotel. We offer more than just a hotel stay its a unique journey driven by tasteful NENI food hippie design rich music mindful movement and heartfelt service. Our team of hospitality enthusiasts ensures attention to detail unwavering reliability and deep expertise while encouring creativity ease and joy. Ready to join us as FO Manager and create unforgettable moments

WHATS WAITING FOR YOU

-By the founders of 25Hours hotels: creating exceptional and fun experiences by blending professionalsm and pushing beyond limits

-Designhotel in a vibrant & dynamic atmosphere

-Everyone is welcome embracing individuality unique personalities and creativity

-5 working days/week with digital reporting of working hours

-Long season duration of up to 8 months with high occupancies. Always be in action

-yet time to relax. Depending on capacity you are advised to take vacation days also during the summer season.

-Want to explore the world Benefit from friends rates in partner hotels and discounts in many NENI restaurants

-Welcome to our Bikini world: opportunities for professional growth and development.

WHATS IN YOUR LUGGAGE YOU HAVE/YOU ARE....

-Previous experience as Head of Reception in 4* or 5* hotels.

-Proficiency in the Hotel Management System (PMS) Opera Cloud.

-High level of English: Third language an advantage.

-Strong leadership organizational and decision-making skills.

-Excellent communication and incident-resolution abilities.

-Knowledge of functional systems such as: Microsoft 365 & SharePoint (document and communication management) Guest-messaging platforms (e.g. DialogShift) Direct booking & reservation tools (e.g. HotelNetSolutions) OTA back-end management portals Guest experience platforms (e.g. Duve) Supplier & invoicing systems (BBX) Staff & HR management systems (Factorial).

WHATS YOUR JOB ABOUT

-Ensure compliance with Front Office Standard Operating Procedures.

-Oversee the guest journey and overall customer experience.

-Support the reception team during peak hours.

-Oversee the store and support its developments.

-Review PMS traces and initiate communication with involved departments.

-Coordinate daily with Reservations Revenue Management and F&B / Operations.

-Oversee VIP guests and special arrivals.

-Coordinate daily room planning with Housekeeping.

-Review no-shows and initiate appropriate actions.

-Manage and prioritize departmental email communication.

-Approve Front Office invoices and supplier management.

-Supervise the SPA schedule and ensure proper coordination.

-Plan and oversee work schedules and vacation planning.

-Provide continuous training coaching and team development.

-Support staff performance and professional growth.

Do you want to become a Bikini ambassador Apply with your CV including a letter or even better video of motivation and your salary expectations. We are looking forward to all applications and remain for all questions that may arise:

WHEN COMING TO BIKINI MAKE SURE TO WEAR SUNFLOWERS IN YOUR HAIRSet in charming Colònia de Sant Jordi on Mallorcas south coast Bikini Hotel Es Trenc is the ultimate beach destination where relaxed coastal vibes meet the energy of our vibrant lifestyle hotel. We offer more than just a hotel stay its ...