Guest Relations Manager

Blown is a niche offering dedicated to hairstyling haircuts hair blow-dry services hair color hair spas facials mani-pedis nail art and more. Our team of experts is equipped to get you ready to go in a wink. Our membership packages are the sweetest treat for yourself or someone special. Check-in blowout: everything we do stems from our belief that extraordinary hair days make all the difference. Learn more about us @ Overview
We are looking for an experienced and talented individual to join us as a Guest Relations Manager. You should be able to work for our beauty hair and nail salon to provide our clients with the best and highest quality service possible.
As a Guest Relations Manager you will be responsible for managing the salon and overseeing all the operations involved. You will be also responsible for preparing employees schedules with appropriate tasks. You will be directly reporting to the Salon Owners on a regular basis.
To succeed in this position you should be providing high customer service to our clients. You should be also managing stock levels on a daily basis. Your ultimate goal will be to improve our client base in an efficient and effective manner.
You should possess extraordinary customer service skills and the ability to manage addition to this you should also have extraordinary communication skills. You will be answering all the queries and questions about the services provided by our salon.
We take great pride in our entire team and here are some of the benefits they receive working with us:

• Working in a Salon that has won the award for Top 3 Retail spaces in Asia
• Free Haircuts and styling! Our team enjoys a certain amount of free services in the salon
• Safe and Secure environment especially for women to dress professionally and feel comfortable and confident doing so
• Ability to earn a 40% bonus monthly
• Enjoy the benefits of a Yearly Bonus Bucket for outstanding performance
• Our team celebrations include Wine. Why not enjoy it when we are Indias first Salon and Wine bar!
• And a lot more…

If you think you will be able to take up these responsibilities and duties of a Guest Relations Manager then send in your application now. We look forward to working with you.
Responsibilities

• Offering high-quality services to clients such as hair washing facials waxing and salon services.
• Delegating tasks to the salon team members.
• Maintaining proper work schedules.
• Understanding the clients needs and recommending the necessary services.
• Answering questions about salon services provided to the client.
• Working in collaboration with Hair Stylists Beauticians and other team members.
• Resolving client complaints in a professional and timely manner.
• Maintaining financial records and issuing payment receipts to clients.
• Keeping the salon clean and tidy at all times.
• Assisting in the hiring and training process.
• Adhering to all the salon health regulations.
• Preparing and maintaining retail sales and customer reports.

Requirements

• High school diploma or GED
• Working experience as a Guest Relations Manager or a similar position in the Retail or Beauty industry.
• A professional cosmetology license will be an advantage.
• Demonstrate the ability to manage time effectively.
• Great inventory management skills.
• Ability to maintain a positive environment among the staff members.
• Excellent business finance and accounting skills.
• Great verbal and written communication skills.
• Excellent problem-solving and networking skills.
• Strong work ethic.
• Strong organizational skills.
• Ability to work in a team or individually as and when required.
• Ability to manage and handle multiple tasks.
• Outstanding problem-solving skills.
• Hard-working individual.
• Strong decision-making skills.