Receptionist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
4 Months Contract with Local Authority
Summary:
Responsibilities:
- Greet and assist visitors upon arrival logging their details in the service software system.
- Handle correspondence personal inquiries and telephone calls efficiently.
- Maintain records of outgoing post in the post database.
- Manage and secure the petty cash float for the Registration Reception.
- Provide clerical support to the Team Manager including preparing certificates of births deaths and marriages.
- Serve as the first point of contact for visitors with diverse queries directing them appropriately.
- Promptly and courteously handle telephone inquiries redirecting as necessary.
- Collect and account for statutory and non-statutory fees in line with financial directives.
- Assist in maintaining a database of all births deaths marriages and civil partnerships within Islington and the City of London.
- Schedule appointments and provide advice to customers over the phone.
- Stay informed about Registration policies procedures and systems to provide accurate information.
- Ensure the reception area is professional and welcoming.
- Support the reception information system and assist with large mail shots and event preparations.
- Perform additional duties as required aligned with the posts grade.
Additional Responsibilities:
- Utilize and assist others in using IT systems efficiently.
- Achieve service outcomes and personal appraisal targets as set by the line manager.
- Participate in training and assist in training others both individually and in groups.
- Engage in meetings and events to enhance communication and development.
- Uphold the Councils core values of public service quality equality and empowerment.
- Ensure services are delivered in line with the Councils commitment to high-quality service.
- Comply with the Data Protection Act and other relevant legislation.
- Adhere to the Councils Health and Safety Policy and relevant legislation.
- Operate within the framework of the Councils Dignity for All Policy (Equal Opportunities Policy).
Requirements
- Strong interpersonal and communication skills.
- Experience in a reception or administrative role.
- Proficiency in using information technology systems.
- Ability to handle inquiries and provide accurate information.
- Knowledge of Registration policies and procedures is advantageous.
- Commitment to the Councils values and policies.
- Ability to work independently and as part of a team.
- Attention to detail and organizational skills.
Required Skills:
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation policies and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word Excel Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents records and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.
Company Industry
IT Services and IT Consulting
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
