Service BDC Agent Pride Motor Group (Lynn MA)

Up to $55000 Annually Hourly Pay Bonus No Experience Needed We Train

Pride Motor Group is a long-standing family-owned automotive group serving the North Shore community with Chevrolet Kia and used-vehicle operations. As we continue to grow we are seeking a friendly dependable and motivated Service BDC Agent to join our customer-focused team.

If you enjoy helping people communicating clearly staying organized and working in a supportive environment this is a strong opportunity to build a rewarding career even without previous automotive experience.

Position Overview

As a Service BDC Agent you will be the voice of our service department. You will speak with customers schedule service appointments assist with follow-ups and ensure every guest receives the positive welcoming experience the Pride family is known for. Success in this role comes from patience professionalism and consistency not prior industry experience.

We provide complete training.

What Youll Do

Customer Interaction & Communication

• Answer inbound service calls promptly and professionally
  
  

• Make friendly outbound follow-ups for maintenance recalls and customer satisfaction
  
  

• Build rapport through warm confident and clear communication
  
  

Appointment Coordination

• Schedule service visits accurately in the CRM
  
  

• Confirm appointment details transportation needs and expectations
  
  

• Provide advisors with complete and accurate customer notes
  
  

Follow-Up & Service Retention

• Contact customers after their visit to ensure satisfaction
  
  

• Maintain consistent outreach for overdue maintenance and declined services
  
  

• Support the dealerships mission to deliver an exceptional service experience
  
  

Organization & Data Accuracy

• Document each customer interaction thoroughly
  
  

• Stay disciplined in daily follow-up routines
  
  

• Keep communication records organized and complete
  
  

Who Thrives in This Role

We hire for attitude and personality not automotive experience. The ideal candidate is:

Warm & Personable

Enjoys talking with people and making them feel valued.

Patient & Steady

Calm under pressure comfortable with routine and consistent in day-to-day activity.

Organized & Reliable

Takes pride in accuracy follow-through and dependable performance.

Positive & Coachable

Open to learning receptive to coaching and eager to grow within a structured system.

Energetic on the Phone

Communicates with clarity empathy and an upbeat tone.

Compensation & Benefits

• Up to $55000 annually (Hourly Pay Monthly Bonus)
  
  

• Full training provided
  
  

• Advancement opportunities within a respected community-focused dealership group
  
  

• Supportive team-oriented culture
  
  

• Benefits package (can be listed if youd like them included)
  
  

Why Join Pride Auto Group

Pride is a trusted community-minded dealership family with deep local roots in Lynn. Our customers appreciate the personal attention and our team members value the stability support and long-term opportunities that come with being part of a family-owned organization. Youll work in a positive environment where consistent communication and customer care truly make an impact.

How to Apply

If youre looking for a stable people-focused role with meaningful growth potential and a team that truly values your contribution wed like to meet you.

Apply today and build your career with Pride Motor Group.