Deputy Project Manager

Role Summary
The Backup Project Manager is the designated second-in-command for the Commonwealth of Pennsylvania IT Staff Augmentation MSP program. This role supports the Project Manager in overseeing day-to-day MSP operations and is prepared to assume full Project Manager responsibilities at any time ensuring uninterrupted service delivery decision making and communication with Commonwealth stakeholders agencies and subcontractors.

Core Responsibilities

• Supports the Project Manager in leading the MSP program by helping execute the agreed operating model monitoring delivery against SLAs and KPIs and coordinating activities across account management supplier management VMS operations reporting and financial/administrative support.
  
• Assumes full authority and responsibility of the Project Manager whenever the PM is unavailable including leading governance and status meetings making time-sensitive decisions handling escalations and serving as primary point of contact to Commonwealth leadership.
  
• Partners with the Senior Account Manager and Account Managers to ensure agency needs are understood and addressed requisitions are properly qualified and prioritized and hiring managers experience a consistent high-quality intake submittal interview and onboarding process.
  
• Assists in monitoring SLA and KPI performance reviews VMS and reporting outputs identifies emerging risks or bottlenecks and coordinates corrective actions with the Senior Account Manager Supplier Relationship Manager VMS Administrator and other MSP team members.
  
• Helps oversee issue and escalation management by triaging operational supplier or candidate issues coordinating with relevant MSP roles to resolve them and ensuring that resolutions and preventive actions are clearly communicated to Commonwealth stakeholders.
  
• Supports supplier management activities by collaborating with the Supplier Relationship Manager on supplier onboarding compliance and performance review cycles and ensuring that supplier behavior aligns with contract terms SDB/VBE objectives and Commonwealth policies.
  
• Works with the VMS Administrator and Reporting/Analytics Specialist to ensure system workflows templates and reports continue to support Commonwealth ordering processes policy changes and new stakeholders or agencies added to the program.
  
• Contributes to program governance and continuous improvement by preparing materials for governance meetings and business reviews tracking action items and helping implement approved process or policy changes.
  
• Coaches and supports MSP team members (for example Account Managers Program Coordinator and other support roles) reinforces expectations for service quality timeliness and professionalism and helps build a collaborative high-performing program culture.
  
• Helps maintain complete accurate documentation of MSP processes standard operating procedures (SOPs) escalation paths and role responsibilities so that transitions between the Project Manager and Backup Project Manager are seamless.
  

Requirements

Benefits