Claims Analyst

Job Description:

Top 3 Skills: This is NOT a high level role this person will be involved on the FLOOR. They will help with investigations they will need to be VERY strong in Excel and root cause analysis skills. 2-3 years experience would be preferred also open to looking at folks who have come from more of an office background but have industry experience.

Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities. Drive Customer Centricity - for the entity.

What do you get to do in this position

Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity

Collaborate with other organizations in order to contain correct and prevent problems affecting customers

Utilize I2P tools to process claims on a timely basis

Ensure that Complaint process is supported with warm loop

Share critical customer feedback information with management and all employees at all levels of meetings and on information boards

Work in collaboration with continuous improvement engineer

Update Logistics dashboard

Assist with customer satisfaction and quality related projects as needed

Key Responsibilities

Act as the Customer Experience advocate.

Drive Customer Centricity in entities.

Ensure the Customer Experience is measured according to the Business priorities.

Define and follow-up the improvement action plan and priorities with the Business stakeholders.

Ensure that Customer dissatisfactions are solved quickly and effectively through containment correction and prevention steps.

Qualifications

We know skills and competencies show up in many ways and can be based on your life experience.

If you do not necessarily meet all the requirements that are listed we still encourage you to apply for the position.

This job might be for you if:

Excellent verbal and written communication skills listen effectively and solicit input from others

Excellent organizational skills including the ability to handle multiple demands and assignments the ability to prioritize tasks effectively and efficiently and drive issues/ tasks to closure

Candidate must be a self-starter highly motivated and results driven

Strong problem-solving skills and experience with root cause analysis and implementation of corrective action for process related concerns

Proficiency with MS Office suite of products especially PowerPoint and Excel

Ability to work effectively in a group setting as well as independently.