Ambassador
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Job Location:
Boston, NH - USA
Hourly Salary:
$ 17 - 23
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
MUST be able to drive a variety of vehicles automatic and standard AND have a valid MA Drivers License
Job Summary
Under the general direction of the Ambassador Supervisor and Lead Ambassador incumbent provides assistance direction emergency valet parking concierge and other guest services to patients and visitors. Creates and maintains positive image as initial point of contact for patients and visitors.Qualifications
PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides information and directions to patients and visitors regarding parking facilities locations and services within the Hospital; provides assistance to patients exiting or entering vehicles (ambulances taxis private vehicles etc.) and being discharged from the Hospital.
Provides emergency support response during fires mass causality events HAZMAT occurrences medical emergencies. Provides emergencies valet services as instruct.
Assists ambulance staff transporting patients directing staff and arranging hospital transport.
Facilitates patient transportation within the Hospital grounds. Controls regulates and directs vehicular traffic on Hospital property responding quickly to emergency situations such as directing emergency vehicles into the Hospital entrances.
Provides a security presence which includes conflict resolution access control and requesting services. Works with Police & Security to report and to keep current on security issues and concerns.
Provides emergency motor vehicle assistance such as jump-stars and loss vehicles. Enforces rules and regulations (parking smoking policy) as required. Conducts initial reports for incidents occurring at entrances and outside areas (slip/fall vandalism accidents).
Keeps entrance areas clean and free of debris. Provides assistance to officers as directed.
COMPETENCIES REQUIRED: Must be able to speak read write and understand English in order to complete routine reports and converse with patients employees and visitors
Must be able to offer compassion
Must be courteous and tactful to patients visitors and other Hospital employees.
Strong customer service orientation
Able to communicate effectively with all Diplomatic and sensitive in dealing with individuals experiencing high anxiety and stress
Able to deal effectively with crisis and security issues
Able to drive both standard and automatic vehicles
Ability to stand for long periods of time and withstand adverse weather Must be able to assist with the lifting of patients
Must be able to stand frequent exposure to weather variances (i.e. extreme heat or cold auto emissions etc.)
Recognize and exercise appropriate body mechanics to move children adults and equipment
Recognize acknowledge respect and effectively interact with people of different ages and cultures
Basic knowledge on computer skills
Ability to complete training in CPR First Responder and fire safety
Must be able to drive standard and automatic cars
LICENSES CERTIFICATIONS REGISTRATIONS (If applicable): Valid MA drivers license or valid license from the state in which the employee resides required.
EDUCATION: High School diploma required EXPERIENCE: 2 years experience in Customer Service preferred WORKING CONDITIONS: Works outside exposed to car exhaust fumes. Stands for extended periods of time.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.36 - $23.80/HourlyGrade
2EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
