Spa Manager
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
The Spa Wellness & Recreation Manager oversees the complete operations of the Spa Wellness Centre Fitness & Recreational facilities. The role ensures an elevated guest experience drives revenue growth maintains operational standards and leads a team of therapists wellness consultants trainers and recreation staff. The manager is responsible for enhancing lifestyle fitness and longevity offerings aligned with Fairmont brand standards.
Key Responsibilities
1. Spa & Wellness Operations
Manage daily operations of Spa Fitness Centre Wellness Lounge Pool & Recreation areas.
Ensure smooth scheduling guest flow booking accuracy and service consistency.
Maintain hygiene equipment quality safety and ambience across all wellness spaces.
Oversee treatment protocols products linen management and inventory control.
2. Wellness & Longevity Programs
Develop bespoke longevity-focused programs (stress management sleep immunity nutrition etc.).
Introduce new healing modalities alternative therapies & holistic wellbeing programs.
Collaborate with wellness specialists yoga meditation physiotherapy breath-work Ayurveda.
Monitor guest outcomes and continuously enhance treatment menus & rituals.
3. Fitness & Recreation Management
Supervise Gym Training Studio Pool Group Class Rooms and Outdoor Recreation zones.
Plan and schedule group fitness sessions personal training aqua workouts sports activities.
Ensure implementation of safety rules lifeguard and pool supervision protocols.
Promote recreation activities for resident guests and members.
4. Guest & Member Experience
Ensure warm bespoke and anticipatory service for all guest touchpoints.
Handle guest concerns with empathy and swift resolution.
Drive membership programs retention strategies and loyalty experiences.
Personalize journeys for long-stay guests spa retreats & VIP clientele.
5. Financial Management
Prepare and monitor department budget targets and monthly revenue forecast.
Enhance treatment sales fitness packages retail and membership revenue.
Track KPIs: Occupancy % Average Treatment Rate Retail Conversion Member Retention.
Control expenses manpower costs and procurement.
6. Sales & Business Growth
Build marketing partnerships with health brands yoga schools wellness influencers.
Curate seasonal promotions festive wellness events and rejuvenation packages.
Collaborate with hotel marketing for social media campaigns and brand visibility.
Drive corporate tie-ups fitness memberships and long-term wellness programs.
7. People Leadership
Hire train and mentor therapists fitness trainers service team and recreation staff.
Conduct regular skill-up sessions grooming treatment standards training.
Build a culture of mindfulness warmth discipline and professional grooming.
8. Standards Safety & Compliance
Uphold Fairmont service and wellness standards at every interaction.
Ensure statutory compliance for spa pool fitness equipment & water quality.
Lead emergency readiness: CPR first-aid pool rescue fire & evacuation protocols.
Qualifications :
Required Qualifications & Skills
Minimum 47 years in luxury spa/wellness management (hotel experience preferred).
Knowledge of spa therapies wellness sciences fitness & recreational operations.
Leadership capability with team motivation coaching and training experience.
Strong commercial mindset ability to drive revenue and manage P&L.
Excellent interpersonal skills and guest-relationship management approach.
Ability to work flexible schedules peak seasons weekends & holidays.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
