Customer Service Officer

Seven Hills - Australia

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Here an exciting opportunity for a Customer Service Officer to join the team in Seven Hills. This is a permanent full-time role - Monday to Friday from 8.00 am to 4.00 pm - No weekend work!

Together We Do It Right!

Capital SMART is still leading the way in small to medium accident repair technology!Were proud of our strong partnerships and growth that continues to be enabled by our 60 sites and 1600 team members across Australia and New maintain our focus on innovation and seek to positively influence the industry.

About the role:

You will be the first point of contact for our customers providing up-to-date information about their repairs and instilling confidence that the customer has left their car in very capable addition to that this role will include (but not be limited to):

Ensuring the environment is always customer friendly.
Checking in all customers as they present for their assessment.
Providing a caring and professional service during all customer interactions.
Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

Does this sound like you

Have previous experience in a customer facing fast paced environment
Strive to achieve a positive customer experience in every interaction
Have high attention to detail
Be organised with exceptional time management skills
Build rapport in person as well as over the phone
Work well in a team

Why join SMART

Site initiated incentives including BBQ lunches gift cards team dinners and events end of year XMAS function annual cash awards for our best performing individuals and teams.
Referral bonus for recommending a friend to work with us - Up to $2000
Annual performance-based reviews
State of the art technology at your fingertips.
The opportunity to access our facilities in order to complete repairs on your own vehicle.
We promote from within securing your future.
Uniforms provided.
More than 60 sites across Australia and New Zealand.
Service awards.

We champion our Team because its our people that set us apart and drive our business success. We focus on individual strengths and value differences to bring the best out of people enhancing their skills and capabilities to build fulfilling careers.

Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression age religion national origin disability or sexual orientation.

No matter who you are if you have the drive and talent to progress when youre part of our Team youre going places - APPLY NOW.

Required Experience:

Unclear Seniority

Here an exciting opportunity for a Customer Service Officer to join the team in Seven Hills. This is a permanent full-time role - Monday to Friday from 8.00 am to 4.00 pm - No weekend work!Together We Do It Right!Capital SMART is still leading the way in small to medium accident repair technology!We...