Care Team Manager

Location: Senior Helpers Upstate Greenville/Spartanburg SC
Compensation: $40000 annually bonuses
Type: Full-Time

Job Highlights

• Compensation: $40000 annually performance bonuses

• Benefits: Paid Time Off (PTO)

• Role Type: Full-time leadership position blending fieldwork and office work

• Requirements: Active CNA HHA or Nursing license at least 2 years of caregiving experience

• Extras: Autonomy variety in daily tasks professional development opportunities

About Us

Senior Helpers Upstate is an independently owned and operated franchise of Senior Helpers the nations premier provider of in-home senior care since 2005. We proudly serve Greenville Spartanburg Laurens and the surrounding Upstate communities. Our mission is to provide compassionate care and improve the quality of life for our clients their families and our employees.

We are also a Great Place to Work Certified company with a culture that values teamwork compassion and respect.

Position Summary

Great companies need great leaders. We are seeking a Care Team Manager (CTM) to oversee manage and develop our caregiving team. This is a leadership role that blends fieldwork and office responsibilities.

The CTM will be responsible for caregiver training introductions to clients performance improvement and recognition programs. This position also requires occassional hands-on caregiving supporting scheduling and ensuring client satisfaction. The ideal candidate will have an active CNA HHA or Nursing license proven leadership skills and the ability to build strong relationships with clients families and staff.

Key Responsibilities

• Interview & Hire caregivers.

• Train coach and mentor caregivers; implement training programs in collaboration with supervisors.

• Personally introduce caregivers to clients and families to ensure smooth transitions.

• Conduct quality assurance visits to ensure care plans are followed and standards are met.

• Develop recognition programs such as Caregiver of the Month and performance acknowledgments.

• Review caregiver logs and timesheets to ensure accuracy and address any discrepancies.

• Manage caregiver call-outs late arrivals or refusals of assignments; enforce company policies.

• Assist with scheduling to ensure proper shift coverage.

• Collaborate with the owner and internal staff on coaching and training.

• Maintain compliance with federal state and local regulations.

Qualifications

• Active CNA HHA or Nursing license (required).

• Minimum 2 years of professional healthcare and/or caregiving experience.

• At least 1 year of supervisory training or employee management experience ideally in healthcare.

• Strong interpersonal and communication skills; comfortable managing people.

• Excellent organizational skills and attention to detail.

• Ability to manage conflict and use critical thinking to solve problems.

• Proficiency in Microsoft Word Excel Outlook and willingness to learn new software.

• Valid drivers license and reliable transportation; ability to visit clients homes.

• Flexibility to work occasional nights and weekends if needed.

Compensation & Benefits

• $40000 annual salary performance bonuses.

• Paid Time Off (PTO)

• Autonomy in leadership no micromanaging.

• Variety in daily tasks balance of office and fieldwork.

• Opportunities for professional development and growth.

Equal Opportunity Employer

Senior Helpers Upstate is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.