Employment Type:

Shift:

Description:

Loyola Medicine a member of Trinity Health is a nationally ranked academic quaternary care system based in Chicagos western suburbs. With its main campus at Loyola University Medical Center Loyola Medicine is part of a comprehensive three-hospital system includingLoyola University Medical CenterGottlieb Memorial Hospital andMacNeal Hospital.

If youre passionate about delivering exceptional care and making a difference in the lives of our communities join the Loyola team as a Patient Access Rep I and become Loyola Strong!

What youll do:

The Bilingual (Polish Spanish) Patient Access Representative I provides patient-focused customer service by completing accurate registration verifying insurance collecting financial responsibilities and supporting a positive patient experience. This role ensures patients meet required financial and insurance guidelines while offering clear communication to patients families and physician offices.

Patient Registration & Insurance Verification

• Complete accurate outpatient and/or inpatient registration including demographic insurance and financial information.

• Verify insurance eligibility benefits pre-certifications referrals and Medicare medical necessity.

• Ensure compliance with all regulatory payer and organizational requirements.

Customer Service & Patient Interaction

• Provide a welcoming and patient-centered experience for patients and families.

• Assist patients families physician offices and hospital users with general information and inquiries.

• Manage patient volumes challenging situations and service needs with professionalism.

Financial Responsibilities

• Collect patient financial liability payments including co-pays deductibles and other balances.

• Document financial information accurately and follow financial clearance procedures.

• Ensure patients meet hospital and payer financial requirements prior to service.

Compliance & Process Quality

• Adhere to HIPAA confidentiality standards and Trinity Health policies.

• Maintain knowledge of departmental procedures and readily learn new workflows.

• Support performance improvement efforts to enhance patient experience and program efficiency.

Collaboration

• Work collaboratively with clinical departments physician offices and internal partners to resolve registration or insurance-related issues.

• Communicate effectively to ensure timely and accurate service delivery.

Shift: 11:00pm - 7:30am

Weekend and Holiday Coverage Required

We offer our Patient Access Rep I:

• Benefits from Day One

• DailyPay! Work today/Get paid today

• Tuition Reimbursement

• Career Development

• Referral Rewards

• Strong Team Culture

• Career Growth Opportunities

What youll need for this job:

• High School Diploma or Equivalent

• Minimum1 year of customer service experience(Patient Access or healthcare experience preferred).

• Strong communication customer service and data-entry accuracy skills.

• Ability to multitask in a fast-paced environment and use multiple computer systems.

Compensation:

Pay Range:$15.96- $22.98 per hour

Actual compensation will fall within the range but may vary based on factors such as experience qualifications education location licensure certification requirements and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.