Monitoring Supervisor

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Purpose

The VMT Supervisor runs a team of VMT in KL motivates and manages performance of the individuals to meet all service levels and achieve the desired level of monitoring quality.

Besides the job purpose of middle level key aspects of the job include:

- leading VMT KL team of monitoring specialist managing the day-to-day performance service levels and customer satisfaction-daily weekly monthly reporting of performance against SLAs

- training and coaching specialists to improve all technical and customer service aspects of their development

- taking the primary coordination or communication role in all alerts/requests

- handling feedback from business co-workers and dealing with other difficult situations encountered by the specialists

Job Description:

1. Accept working in shifts: morning shift swing shift and night shift

2. Proficient in Global IT monitoring and Global call service

3. Guide monitoring specialists during daily operations.

4. Explore new monitoring method to boost efficiency and accuracy; propose solutions based on needs.

5. Analyze monitoring data and provide professional solutions/support based on the data analysis

6. Collaboration with the peer VMT team in China

Qualifications:

1. Bachelors degree

2. 5-8 years of relevant experience

3. Proficient in both Chinese (Mandarin) and English

4. Require high vigilance and constant monitoring of the screen so it demands extremely high discipline.

5. IT background is preferred

6. Proficient in formulating and optimizing various monitoring procedures capable of handling complex alerts.

7. Able to communicate and coordinate efficiently with other departments to handle various emergency situations.

8. Highly responsible and professional dedicated to fulfilling monitoring duties with strong sense of responsibility and collaborative team spirit

9. Able to conduct in-depth analysis and mining of monitoring data to extract more valuable information.

10. Exceptional skills in observing and assessing potential risks during monitoring.

11. Keep up with industry trends and tech applications continually upgrading monitoring skills

Workhour (Malaysia local time)

Morning shift: 7am to 3pm

Swing shift: 2pm to 10pm

Night shift: 10pm to 7am

Key Skills

Whats In It For You

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At Tec D a TD SYNNEX Company were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment based on merit without regard to race colour religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law. To support our diversity and inclusion efforts we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.

Required Experience:

Manager

Job PurposeThe VMT Supervisor runs a team of VMT in KL motivates and manages performance of the individuals to meet all service levels and achieve the desired level of monitoring quality.Besides the job purpose of middle level key aspects of the job include:- leading VMT KL team of monitoring specia...