Service Charge Section 20 Specialist-7335

Title: Service Charge Section 20 Specialist

Contract Type: Permanent FT 35 hours

Salary: 35951 per annum (London weighted salary) or 32188 per annum (Regional salary)

Reporting Office: London Stratford or Manchester Trafford

Persona: Agile (20-40% in office and 3-4 days working from home) (plus add in link to personas once uploaded)

Closing Date: 11^th December 2025

Interview Date: 17^th December 2025

Benefitsinclude:Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply*

Section 20 Specialist Role

Join our Service Charge Team at L&Q:

Our Section 20 team is expanding! With growing awareness of legislative requirements demand for our expertise is higher than ever. This is your chance to join a busy dynamic team where your work truly matters.

As a Section 20 Specialist youll take ownership of the entire Section 20 consultation processfrom issuing notices and logging follow-ups to responding to observations within legislative timeframes. Youll manage your own consultations and ensure all documentation is accurate and compliant. Additionally youll help safeguard financial recovery by issuing invoices for works carried out under Section 20 within the required 18-month timeframe.

No two days are the same! Youll collaborate with a variety of people across the business making a real impact. The Section 20 team plays a vital role in ensuring residents have safe suitable and secure housing.

What were looking for:

• Experience in Section 20 consultation processes compliance and service charge administration
• A detail-oriented professional who thrives in a fast-paced environment
• Strong stakeholder engagement skills and a commitment to accuracy

Why youll love it:

• A role where every day brings new challenges
• The chance to make a tangible difference for residents
• Be part of a supportive growing team with opportunities to develop

Ready to make your impact

If this sounds like you we would love for you to apply!

Your impact in the role:

• Statutory Consultation & Compliance:Lead on Section 20 statutory consultation processes ensuring all notices and procedures comply with Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002.
  
  
• Major Works Cost Reconciliation:Ensure final costs for major works are reconciled and communicated to residents within statutory deadlines reducing service charge deficits.
  
  
• Resident & Stakeholder Engagement:Manage resident queries and internal communications regarding Section 20 matters delivering clear concise guidance on legal requirements.
  
  
• Collaboration & Internal Support:Work closely with teams including Homeownership Technical Services Procurement Estate Services Finance and Service Charges to facilitate a smooth consultation process.
  
  
• Process Improvement & Risk Management:Identify non-recoverable costs escalate potential risks and support operational improvements to enhance efficiency and compliance.
  
  
• Data & Reporting:Maintain accurate records on systems like D365 updating consultation trackers and supporting financial reconciliations.

What youll bring:

• In-depth understanding of legislation relating to service charges and leasehold management (Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002) with knowledge of First-tier Tribunal applications for dispensation and dispute of services charges.

• Strong numerical ability with excellent accuracy and attention to detail.

• Effective communication and interpersonal skills with proven ability to build and maintain effective relationships with a range of stakeholders.

• Problem solving skills with the ability to apply a logical and methodical approach to analysing data and delivering solution focused outcomes

• Excellent organisational skills with ability to manage workload to meet deadlines and targets

• IT proficiency in Microsoft applications (Excel Word Outlook)

If you require any reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ