Technology Support III Production Management, Issues Management

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commerical & Investment Bank - Production Management team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job Responsibilities:

• Serve as a Senior SME within the Issues Management Team
• Ensure timely and accurate resolution of production issues. This requires you to conduct research identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved
• Effectively communicate root cause analysis of issues to internal and external stakeholders as directed
• Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities
• Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components
• Leads and ensures assigned project activities are completed within established timelines

Required qualificationscapabilities and skills:

• 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Bachelors degree or minimum 7 years or relevant experience in performing complex research troubleshooting resolving and writing Advanced SQL queries
• Demonstrated strong technical skills business acumen related to data management performing complex research and Merchant Services payments processing
• Experience with SQL Oracle Database AWS Cloud AWS Snowflake Splunk Unix and Linux Commands
• Excellent communication skills organizational time management skills and client facing experience
• Ability to work independently with minimal supervision as well as collaborate within a group
• Experience with incident management production support and problem management processes
• Experience with Large Language Models (LLM) and experience in automation

Preferred qualifications capabilities and skills:

• Ability to influence and lead technical conversations with other resolver groupsas directed
• Executive Presence including summarizing recommending and presenting issues as well as solutions to Senior Managers and Executive Leadership as requested
• Able to influence internal stakeholders and peers and spearhead process improvement initiatives within Production Management
• Collaborates with Application Management and Development teams to understand application functions and related downstream processing components