L2 Support Min
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Basic Qualifications:
High school diploma or equivalent.
1 years of PC Technical skills.
6 months of experience investigating troubleshooting and diagnosing application and
technical problems related to Mining Technology (MineStar) hardware and software.
Top Candidates will also have:
Mining industry experience.
Excellent communication and interpersonal skills.
Experience in providing incident management and root cause analysis for complex appli
cations.
Experience in providing first-call technical support for enterprise-level applications directly
with customers.
Call center or helpdesk experience.
Windows Server VM knowledge and experience.
Experience utilizing Oracle SQL Server TCP/IP networking Microsoft client and server
platforms.
Ability to effectively communicate with technical and non-technical mining customers and
dealers to develop partnerships/relationships.
Process-focused with the ability to execute service and incident management processes.
Moderate level of information technology and application knowledge and support
experience.
High school diploma or equivalent.
1 years of PC Technical skills.
6 months of experience investigating troubleshooting and diagnosing application and
technical problems related to Mining Technology (MineStar) hardware and software.
Top Candidates will also have:
Mining industry experience.
Excellent communication and interpersonal skills.
Experience in providing incident management and root cause analysis for complex appli
cations.
Experience in providing first-call technical support for enterprise-level applications directly
with customers.
Call center or helpdesk experience.
Windows Server VM knowledge and experience.
Experience utilizing Oracle SQL Server TCP/IP networking Microsoft client and server
platforms.
Ability to effectively communicate with technical and non-technical mining customers and
dealers to develop partnerships/relationships.
Process-focused with the ability to execute service and incident management processes.
Moderate level of information technology and application knowledge and support
experience.
Key Skills
- Computer Science
- SQL
- Active Directory
- VB.NET
- Information Technology
- Tcp/IP
- OS
- Information Security
- Infrastructure
- QA
- RFP
- Technical Assistance
- Setup
- Dns
- UNIX
