CaseCare ManagerNavigator
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Job Location:
Beachwood, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a compassionate organized and proactive Remote Case/Care Manager/Navigator to support patients and clients in navigating healthcare and community resources. This role focuses on coordinating care removing barriers to services improving patient outcomes and ensuring individuals receive the right level of support at the right time. The ideal candidate has experience in care coordination social services case management or a clinical/health-related field.
Key Responsibilities
Care Coordination & Case Management
- Conduct initial and ongoing assessments to identify patient needs goals barriers and strengths.
- Develop individualized care plans and update them as needs evolve.
- Coordinate services across healthcare community and social service systems.
- Facilitate referrals to appropriate providers programs and resources.
Patient/Client Navigation
- Serve as the primary point of contact to help clients navigate medical behavioral health and social services.
- Educate individuals on available programs insurance benefits chronic disease management and community assistance.
- Advocate on behalf of clients to ensure they receive timely and appropriate services.
Communication & Support
- Conduct regular outreach calls follow-ups and check-ins to monitor progress and address new needs.
- Provide coaching motivational interviewing and goal-setting support.
- Collaborate closely with interdisciplinary teams including clinicians social workers and community partners.
Documentation & Compliance
- Maintain accurate records within the electronic health record (EHR) or case management system.
- Ensure compliance with regulatory standards organizational protocols and privacy rules (HIPAA).
- Track metrics outcomes and service utilization for reporting and quality improvement.
Barriers Identification & Problem-Solving
- Help clients overcome social determinants of health challenges (housing transportation food insecurity financial barriers etc.).
- Assist with scheduling appointments arranging transportation and completing applications or paperwork.
- Identify crisis situations and escalate to the appropriate clinical or emergency resources.
Qualifications
Education & Experience
- Bachelors degree in Social Work Nursing Public Health Human Services Psychology or related field (or equivalent experience).
- 13 years of experience in case management care coordination patient navigation social services or community health.
- Experience with high-need or vulnerable populations is a plus.
Skills & Competencies
- Strong understanding of healthcare systems community resources and social service programs.
- Excellent communication active listening and interpersonal skills.
- Ability to work independently prioritize tasks and manage a caseload effectively.
- Proficiency with EHR systems case management platforms and telehealth tools.
- Compassionate patient-centered approach with cultural competency.
Preferred Qualifications
- Certification in Case Management (CCM ACM CHW or related) or willingness to obtain.
- Experience working with Medicaid/Medicare populations behavioral health chronic disease or social determinants of health challenges.
- Bilingual skills are highly desirable.
Work Environment
- 100% remote position with flexible scheduling options.
- Must have reliable high-speed internet and a private HIPAA-compliant workspace.
- Occasional virtual trainings or meetings may be required.
Company Industry
IT Services and IT Consulting
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
