Client Manager Crop Insurance
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Job Location:
Spokane, WA - USA
Yearly Salary:
$ 49000 - 91300
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Job
Marsh McLennan Agencys Business Insurance team is looking for a passionate and people-oriented customer service professional to develop implement and deliver outstanding insurance and risk management customer service to our Crop Insurance clients. As a Crop Insurance Client Manager you are in charge of ensuring a smooth client experience by managing day-to-day customer service interactions and maintaining strong and long-lasting relationships with our Crop Insurance clients. Weve created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward.
We will give you access to mentorship training resources and development to ensure your success but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry humble and smart- they dont stop short of excellence and are driven to do whats best for their clients colleagues and communities.
From admin to accounting and everything in between we believe our team is all in sales together. Were dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.
What Youll Be Doing
- Work with customers and carriersto handle incoming service requests.
- Manage commercial Crop Insurance accounts: including negotiating new and renewal policies with carriers preparing presentation and proposal materials responding to policy inquiries and checking policies endorsements and audits for accuracy.
- Analysis: Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
- Update customer information: keep accurate up-to-date records on customers in our agency management system. You enjoy being organized and maintain accuracy at all levels.
- Up sell & cross sell:work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.
- Customer service:ensure that you and your designated sales and service team provide effective and efficient customer service.
- Plus (the fine print): youll follow organization policies and procedures sales and service standards and established workflows. Youll ensure quality control through proper file documentation and maintenance. Youll maintain confidentiality and be an all-around awesome member of our team.
Who Were Looking For
- You have extensive knowledge of risks associated with Crop Insurance including but not limited to multi-peril whole farm and pasture rangeland forage coverages. We prefer you have at least 3-5 years experience working in Crop Insurance.
- Youre a client service advocate. Youre passionate about delivering an exceptional level of customer service and support.
- Youre ready to throw all stereotypes of insurance out the window and love your job.
- Youre smart. You understand business and people.
- Youre good with people even on the tough days. Good customer service is just part of who you are and you love making people happy.
- Youre a team player. You maintain positive relationships with your colleaguesand you enjoy it.
- Youre that person everyone can depend onto pay attention to details to make deadlines to be accurate and complete when interacting with clients colleagues and carriers.
- You love to learn. Youre earnest about improving and pursuing professional development.
- You can adaptbecause our industry changes constantly and so do the needs of our clients. Youre good at staying on your toes.
- Youre ready for a meaningful change. No more corporate vanilla structure for you. (Yes an insurance company really just said that.)
- You embrace our core values: accountability balance excellence integrity respect and humanity.
We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close wed be very interested in meeting you.
The Perks:
We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience skills training location certifications and education. The salary range for this position is $49000-$91300/year. Additionally this position may be eligible for performance-based incentives annual profit sharing and a benefits package that includes paid paternity/maternity leave medical leave 401K savings and other wellbeing programs. Decisions will be determined on a case-by-case basis.
Who you are is who we are.
Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting
#MMANW
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
