Program Manager Digital customer lifecycle
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role:
We are looking for a bright motivated and switched on Customer lifecycle Program Manager to support the deployment and development of TD Synnex omni-channel digital transformation sales engagement strategy for our key Vendors in Europe and North America.
The function will coordinate and work with multidisciplinary experts and leaders from across the organisation covering data marketing automation sales and e-commerce platforms.
This role will be instrumental in leading and coordinating the design deployment and continuous improvement of our digital sales model leveraging data sales platforms and automation.
Acting as the voice of the customer this role will build test and improve our existing digital customer journeys to positively differentiate our customer experience
Responsibilities:
Design of lifecycle stage activities that drive positive customer engagement and improved loyalty.
Coordinate the implementation of activities in systems and in country processes.
Use data and insights to drive a continuous process of improvement and evolution of lifecycle activities.
Capture and document processes and act as gatekeeper to build the digital blueprint and playbook.
Connect with central and local marketing agencies to convert program activities into market assets for deployment
Working with marketing automation e-commerce platform and CRM experts to automate embed and improve internal processes.
Partner with countries and central business experts to capture and deploy best practices.
Knowledge Skills and Experience:
A minimum of 3-5 years relevant work experience in data driven B2B digital marketing role.
Highly analytical and Extensive root cause diagnosis and problem solving skills
Relevant experience in the deployment of digital customer journeys
Experience in large complex project and process management
Previous project experience leading AI projects highly valuable
Quick learner and an innovative thinker with ability to thrive in a fast-paced data-centric environment.
Positive can do attitude show success in following-up and gets things done.
English - professional proficiency is a MUST
What do we offer:
Hybrid work(1 day at the office 4 days at home).
We value continuous learning and provide a clear progression plan.
We providecomprehensive benefitsincludinghealth insurance paid leave retirement plans and more
At TD SYNNEX we embrace diversity and promote equal opportunities. As a Disability Confident employer we are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by offering reasonable adjustments throughout the recruitment process and in the workplace where required.
#LI-CD2
#LI-HYBRID
Key Skills
At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.
Whats In It For You
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
- Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.
Dont meet every single requirement Apply anyway.
At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Descubre TD SYNNEX ServiceSolv: expertos en transformación digital, análisis de datos, modernización tecnológica, y estrategias de marketing y ventas en LATAM
