General Manager
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Job Location:
Sandusky, OH - USA
Monthly Salary:
$ 47000 - 62000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee Lodging Industry Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Lodging LLC is seeking a passionate and driven Hotel General Manager to lead our team at Fairfield Inn by Marriott Sandusky and create an exceptional experience for our guests.
Leader/Management
Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Responsibilities include overseeing the interviewing hiring training work direction and performance management of all employees. Also tasked with creating a motivating work environment to allow for the development of employees.
Contributes to the successful development of the Assistant General Manager and/or Front Desk Manager and other direct reports.
Creates and support clear lines of responsibility for management team including coverage and oversight throughout the day.
Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
Creates/reviews all departmental schedules for accuracy and staffing demands.
Oversees staff reviews.
Ensures service programs/brand standards are in place and executed.
Prepares for brand standard audits (i.e. daily and pre-visit activities).
Reviews and follows-up on property GSS scores and comments.
Walks the property to ensure public spaces grounds work and kitchen areas meet sanitation and cleanliness/maintenance standards.
Financials
Reviews and maintains accurate records of hotels funds and information including but not limited to accounts receivable and payable credit card reconciliations and registration information.
Interacts with in-house guests to prospect for new sources of business.
Develops a long-term business plan that will increase the hotels profitability and customer satisfaction with the property services offered and staff.
Guest Service
Offer guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must appropriately address guest requests to ensure customers are satisfied with the hotels services and accommodation.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Additional Requirements
Must possess leadership skills to motivate and train staff to ensure accomplishment of goals.
Excellent organizational and prioritization skills.
Ability to work independently.
Superior customer service skills.
Able to work a flexible schedule.
Education and Experience
2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major; 4 years experience in the guest services front desk sales and marketing management operations or related professional area.
OR
4-year bachelors degree in Business Administration Hotel and Restaurant Management or related major
Health Insurance (with employer contribution) Vision Insurance Dental Insurance Paid Time Off Employee Discounts $47000 - $62000
This company is an equal opportunity employer.
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Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Interviewing
- Management Experience
- Profit & Loss
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Restaurant Management
- Retail Management
- Recruiting
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
