TSD Consultant Workflow and Analytics

About Abbott
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. Youll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution
Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

The Opportunity
This is a remote position
Easy access to major metropolitan airport
Must be able to travel up towards 75%
Qualified candidates must to live in the Central time zone part of the US.
Must have a Valid Drivers License.

What Youll Work On
The Workflow and Analytics Consultant is a strategic customer-facing subject matter expert within Abbotts Technical Solution Design (TSD) team.
This role leads complex workflow assessments and designs integrated solutions that drive adoption of Abbotts automation instrumentation and digital health products.
The Consultant ensures optimal configuration and integration of technologies to meet customer needs drive business growth and maintain profitability.
A key contributor to winning technical and operational decisions during the sales cycle the Consultant collaborates with cross-functional teams to deliver high-impact data-driven solutions that enhance laboratory performance and customer outcomes.

Strategic Solution Design and Execution (25%)
Serve as a subject matter expert (SME) for Abbotts full portfolio of digital health laboratory instrumentation and automation solutions across pre-analytical analytical post-analytical phases.
Lead the design and approval of integrated scalable instrumentation and automation solutions tailored to customer-specific laboratory environments.
Analyze complex laboratory data sets workflows and operational challenges to identify opportunities for efficiency scalability and improved clinical outcomes.
Position Digital Health products that improve workflow efficiencies
Standardize solution configurations across engagements to ensure consistency scalability and compliance with internal design guidelines.
Manage high-impact solution design projects across strategic accounts including national and regional health systems ensuring timely deliverables and alignment with business goals.
Develop and deliver persuasive data-driven presentations and Total Value of Ownership analyses that articulate Abbotts value proposition.

Laboratory Instrumentation and Workflow Expertise (25%)
Conduct in-depth workflow assessments in clinical laboratory to identify inefficiencies and improvement opportunities with a focus on instrumentation automation and laboratory operations and processes.
Create detailed current-state and future-state process maps and renderings of the laboratory to visualize current and proposed changes with a focus on creating detailed comprehensive transition plans that guide customers through the partnership with Abbott
Analyze LIS data to assess sample arrival patterns and instrument capacity used to design a customized laboratory solution.
Lead customer engagements to position Abbotts automation and instrumentation and workflow efficiencies as transformative tools that enhance laboratory performance. Design customized automation and instrumentation solutions.
Perform Total Value of Ownership (TVO) analyses to assist with the strategic positioning of a Return on Investment (ROI).

Sales Strategy and Market Development (15%)
TSD Leads the sale of our technical products in core lab sales cycles for instrumentation automation and digital health solutions
Partner with Area TSD Directors and Regional Managers to assess market demand and prioritize strategic account engagements.
Knowledgeable about industry trends changing market regulations and healthcare policy within defined customer segment.
Translate technical insights into actionable sales strategies that address complex customer environments.
Lead sales professionals in navigating multisite health systems and matrixed decision-making structures.
Provide technical data pricing strategies and transition plans to support RFI/RFP processes.
Leverage competitive intelligence to position Abbotts solutions effectively and differentiate offerings in the marketplace.

Leadership Coaching Knowledge Transfer and Development (15%)
Mentor and coach front-line sales teams (e.g. Enterprise Account Managers Ambassadors) on laboratory automation informatics and workflow optimization.
Serve as the district SME providing ongoing education and technical support to commercial teams.
Facilitate knowledge sharing and skill development to enhance team capabilities and drive innovative solution design.
Collaborate with cross-functional teams to ensure alignment with technical standards and strategic objectives.

Customer Engagement and Relationship Management (10%)
Build and maintain strong relationships with key stakeholders including laboratory directors IT personnel and executive leadership.
Support customer satisfaction and retention by delivering high-quality solutions and responsive service.
Serve as a strategic consultant to the customer on laboratory operations and performance
Ensure adherence to quality systems through rigorous design verification and approval processes.
Act as a trusted advisor to customers guiding them through change management and solution adoption.

Organizational Impact (10%)
Influence Abbotts strategic and market position through thought leadership
Develop and refine standardized methodologies and tools to drive consistency and best in class solution design
Drive profitability and gross margin improvements through elegant scalable solution proposals.
Provide strategic insights to executive leadership on emerging trends customer needs and innovation opportunities based on core job roles analyzing customer data and processes.
Contribute to product and service development by sharing voice-of-customer feedback with Marketing R&D and Product Management teams.
Champion a culture of innovation and continuous improvement

Required Qualifications:
Bachelors degree required
Minimum 7 years in Clinical Laboratory Operations Technical Sales Technical Service or Technical Applications
Hands-on experience with laboratory workflows instrumentation automation or middleware

Preferred Qualifications:
Lean Six Sigma or equivalent preferred
Preferred Skills: (any combination of the below)
o Deep understanding of process improvement methodologies
o Strong analytical and problem-solving abilities
o Strong grasp of laboratory operations and regulatory requirements
o Excellent communication and cross-functional collaboration
Ability to travel up to 75% and work in dynamic customer-facing environments

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
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