Support Account Manager (mfd)
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Support Account Manager (SAM) combines technical expertise with customer success skills to ensure clients achieve maximum value from NetApp solutions. The SAM acts as a trusted advisor driving product adoption managing escalations and supporting renewals and expansion opportunities.
Key Responsibilities
- Advise customers on NetApp products and services to meet business goals.
- Build and maintain relationships with technical stakeholders.
- Oversee onboarding adoption and capacity management.
- Conduct technical health checks and manage escalations.
- Use data insights for proactive risk mitigation.
- Assess and optimize customer NetApp assets.
- Collaborate with Renewal Specialists and Sales for renewals and expansion.
- Develop and share technical best practices.
- Lead or support strategic initiatives for customer success.
- Work cross-functionally with internal teams and customer stakeholders.
Qualifications
- Bachelors degree or equivalent experience.
- 57 years in customer-facing technical roles (e.g. Customer Success Sales Engineering Technical Support).
- Technical proficiency in NetApp products or enterprise IT; storage domain knowledge is a plus.
- Strong communication and relationship-building skills.
- Ability to manage multiple priorities in dynamic environments.
- Data analysis and strategic recommendation skills.
- Proficiency in MS Office; experience with Gainsight Salesforce or similar tools is a plus.
- Ability to work independently and collaboratively; project management familiarity is beneficial.
- Language proficiency is German and English isrequired.
Required Experience:
Manager
Key Skills
- Children Activity
- Customer Service
- B2C
- Ale
- JavaScript
- Asic
About Company
At NetApp, our top priority is the health and safety of our event attendees and employees, including every community around the world being impacted by COVID-19. As a result, we have decided to reimagine our annual NetApp INSIGHT Paris and Berlin events to be fully digital. We’re als ... View more
