Field Service Engineer I
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Location:
Leixlip IrelandJob ID:
R0113499Date Posted:
Company Name:
HITACHI HIGH-TECH IRELAND LIMITEDProfession (Job Category):
Engineering & ScienceJob Schedule:
Full timeRemote:
NoJob Description:
Position Summary
In this developmental position the Field Service Engineer I (FSE) is spending much of their time training under close supervision. The FSE typically receives detailed instructions on all work assignments acquires job skills and learns company polices and procedures to perform routine tasks. The FSE learns the hookup process for specific tools as well as their basic operation. Continued training programs are given to develop specific instrument skills knowledge and service techniques. The FSE is interfacing with customers and developing relationships with co-workers and managers.
Primary Responsibilities
Complete assigned On the Job Training (OJT) with the goal of instrument certification Essential
Support customer requests including daily pass down tasks
Meet availability requirements and improve preventative maintenance efficiency
Attend to and reports on critical and chronic product issues including escalation activity
Protect manage and maintain company property (i.e. traveling inventory company care test equipment tools etc.) in accordance with department policy/procedure Essential
Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations Essential
Maintain appropriate records of all work performed and training received Essential
Complete departmental and customer paperwork timely and with high quality Essential
Complete assigned formal training with a grade of 75% or higher on all tests Essential
Comply and adhere to company policies Essential
Portray professionalism and pride in appearance while conforming to policy Essential
Provide a positive attitude to all employees and customers Essential
Other duties as assigned
EDUCATION LICENSES and/or CERTIFICATION REQUIREMENTS
Requires a minimum of a Diploma of Science degree in electronics or equivalent
BS degree in Engineering (or related field) is preferred or equivalent combination of education and experience in military or semiconductor industry
EXPERIENCE and TRAVEL REQUIREMENTS
Two (2) years experience using digital volt meters oscilloscopes hand tools and computers
Must be eligible for and receive company credit card
Willingness to relocate and/or travel
Up to 20% travel (both internationally and domestically)
KNOWLEDGE SKILLS and/or ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS
Ability to effectively communicate information to customers and management regarding service activities and schedules
Ability to follow precise instruction
Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)
Ability to install and qualify a system
Ability to work from schematics using various test equipment mathematical calculation and instrumentation
Knowledge of analog and digital circuitry
Ability to read blueprints and electrical schematics
Basic knowledge and understanding of physics and chemistry
Demonstrate strong work ethic
Demonstrate strong verbal and written communication skills with people at all level within and outside of the company
Ability to drive an automobile
Ability to see small objects within a confined area
Ability to identify and distinguish color-codes
Ability to quickly transport from location to location (i.e. air car etc.)
Ability to transport parts and toolbox from car to equipment site
Ability to lift up to 23 kg
Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large leveraged type item
Ability to hear audible noises
Must comply with all corporate safety requirements and directives
Expected to use PPE when required
Follow all equipment specific safety protocols
POSITION - SAFETY RISKS AND HAZARDS
As designated potential risk depending on equipment being serviced
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
