Engineering Director

Join us as we work to create a thriving ecosystem that delivers accessible high-quality and sustainable healthcare for all.

athenahealth seeks a highly experienced Director of Engineering to help us in our mission to deliver accessible high-quality and sustainable healthcare for all.

We seek a seasoned engineering leader who is passionate about architecting scalable high-quality software and solving complex challenges. You will manage an organization of software teams within our Patient Experience subdivision in Bangalore India.

As an Engineering Director youll join a leadership team that also includes directors of product management and user experience as well as a technical architect. Together you will be responsible for the product development and support of the Notification Messaging Platform and Telehealth groups. You are responsible for leading a multi-level engineering organization ensuring they are aligned to business priorities growing their careers and are delivering work items consistently and efficiently.

The Team

The Patient Experience subdivision focuses on our patients empowering them to manage their health and wellness as active partners with their healthcare team across the athena ecosystem. Its goal is to deliver innovative software that gives patients control over their health journey while streamlining workflows for healthcare staff.

The Messaging Platform Zone is a group of teams within Patient Experience builds the platform and campaigns that send millions of important messages to patients about their healthcare using SMS email Push Notifications and phone calls. This organization also includes the team which develops solutions for telehealth appointments. The group consists of about 6 scrum teams across three Sr. Engineering Managers and about 30 developers.

Key responsibilities

Deliver and influence the roadmap

Maintain working knowledge of the product line in terms of usage business value road map and user perspective for the assigned product or zone

Drive release planning across all teams to ensure engineering roadmaps are aligned with each other and the broader company strategy; partner closely with product leadership and other leaders to align on strategic tradeoffs investment in enablers (automation platform modernization security scalability).

Own timelines resources dependency/risk management and stakeholder communications to ensure on-time delivery across the organization making staffing or other organizational changes to ensure delivery

Manage tradeoffs between short term delivery and reducing long term technical debt

Proactively identify and mitigate risks to meet quality and release targets.

Build a high performing team

Set monitor and drive performance goals and career development of your team by providing ongoing feedback through formal appraisals and day-to-day coaching conversations.

Identify talent needs to address current gaps future skill needs and succession planning; ensure recruiting pipeline meets those needs

Foster a high-performing engaged organization by cultivating an inclusive culture that values diversity and promotes continuous learning

Manage broader talent strategy and compensation alignment across the organization

Encourage knowledge sharing and adoption of new tools and methods

Establish team process ensuring clear lines of ownership and responsibilities across teams and individuals to balance autonomy redundancy and collaboration

Shape and share the team vision and strategy to help teams understand the overall direction and the why behind decisions

Coach and mentor your own team; also act as a mentor for managerial levels

Build cross-functional relationships to navigate ambiguity and remove silos.

Contribute to the technology

Maintain technical knowledge of the product line in terms of architecture tech stack dependencies scale and performance for their area of assignment

Work with Architects and other technical leaders to understand develop and advocate for a technical roadmap to improve quality developer efficiency or embrace new technologies and negotiate priorities with stakeholders.

Own relationships with third party technology vendors negotiating and/or advocating for changes when necessary.

Understand and manage the technology risks unique to US healthcare such as security scalability and compliance/regulatory.

Stays current with industry trends that may impact team operations or roadmap in future year(s) and ensure technical and organizational strategy are prepared

Required qualifications

Bachelors degree with 14 years in technology or software development

12 years experience in an Engineering Management role including experience managing multiple teams concurrently

Ability to translate business needs into clearly defined projects providing strong technical guidance and oversight

Proven track record of providing technical direction contributing and driving architectural discussions and overseeing implementation details

Excellent communication skills with ability to understand complex technical topics their implications to stakeholders and users and clearly summarize or explain to both technical and nontechnical stakeholders

Strong interpersonal skills with ability to build productive relationships within and across the organization

Demonstrated ability to lead cross-functional efforts influence without authority resolve conflicts and negotiate on behalf of your organization

Passionate about building highly effective and engaged organizations with the record to prove it

Experience leveraging emerging technologies such as AI to enhance productivity and/or enable new product capabilities

Ability to meet and collaborate with senior leadership in USA and India time zones

Preferred qualifications

15 years experience in technology or software development preferably with some in SaaS healthcare and/or consumer engagement technologies

At least 2 years of software development experience ideally in distributed systems and cloud-based architecture

Experience leading organizations with 20 developers including multiple managers and senior technical staff in a platform team with internal engineering team customers