KERING EYEWEAR French Speaking Customer Service Ambassador
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Job Location:
Bridgewater, NJ - USA
Hourly Salary:
$ 23 - 25
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
About usKering Eyewear part of the global Luxury group Kering is the most relevant player in the Luxury Eyewear market segment. We design develop manufacture and distribute eyewear that blends creativity innovation and quality. Our portfolio spans a wide range of iconic brands including Gucci Cartier Saint Laurent Bottega Veneta Balenciaga McQueen Valentino Chloé Alaïa Montblanc Dunhill Puma and our proprietary brands LINDBERG Maui Jim and Zeal Optics. By combining industry expertise with a commitment to sustainability we help our brands redefine design and craft eyewear that captivates consumers worldwide.
Job Description
We are currently seeking a French Speaking Customer Service Ambassador who will report to the Customer Service Ambassadors Manager based out in our Bridgewater (NJ) Office.
Your opportunity
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate way. Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies
Key Responsibilities
- Managing customer master data ensuring timely maintenance accuracy completeness and integrity of all information
- Managing order flow from order acquisition to order entry in compliance with agreed trade terms
- Managing delivery flow by liaising directly with planning logistics and customer whilst acting as first point of contact in the event of any query/issue
- Managing backorders ensuring a clean sheet
- Managing goods returns in compliance with agreed trade terms
- Acting as customers first point of contact in case of commercial logistics product claims
- Supporting sales events such as Sales Campaigns brands/product presentations customer onsite training customer visits etc. through active participation in both organizational preparation and execution
- Issuing sales/customer-related reporting to the benefit of both sales team and customer
- Implementing and enhancing customer service-related procedures processes and systems
- Participating to ad hoc sales-related activities and/or projects
Who you are
- 2 years of work experience in a B2B customer service environment preferred
- Proven customer facing experience
- Sales experience within a controlled environment of advantage
- Experience with SAP implementation of advantage
- Good business knowledge of order-to-cash flows.
- Working knowledge of Incoterms and customs rules.
- Fluent in French & English
- Good working knowledge of Microsoft Office (Excel Power Point Word)
- Team player
- Customer-oriented
- Problem solving
- Negotiation-oriented
- Focus on results
- Self-motivated
- Passion and enthusiasm
- Curiosity and innovation
- Clear and open communication
- Trustworthy
Why working with us
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.
Salary Range - $23-25 hour
Job Type
Fixed Term (Fixed Term)Start Date
Schedule
Full timeOrganization
Kering Eyewear USA Inc.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
As a world-class Luxury group, Kering promotes a modern and sustainable luxury at the service of creation that translates into unique and authentic experiences.
