Service Regional Director, Northeast

Irvine, CA - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

The Service Regional Director role is responsible for leading technical Field Service teams and managing the service P&L in their assigned region. While driving superior service delivery the SRD will develop and ensure execution of strategic business plans to optimize regional service revenue growth and addition the SRD will own strategic account management for any assigned national service provider. The incumbent will play a key role in shaping the service strategy optimizing processes and leading teams in a matrix environment to serve our customers and reinforce our company position as an industry-leading service provider.

Duties and Responsibilities

Manage daily Service operations within an assigned region optimize staffing and forecast within the region.

Allocate resources to align with business objectives and annual plan anticipating customer needs and leveraging the strengths of individual team members.

Exceed Service revenue target oversee assigned contract processes and manage service P&L in the region.

Develop and ensure implementation of strategic business plans for regional service margin.

Analyze and report key data metrics and manage regional inventory.

Lead Strategic Account Management and negotiations with assigned national non-ASP service providers accounts in regard to Service Level Agreements (SLAs) and cost.

Manage and grow relationships with national level service providers. Develop strong working relationships with corporate decision-makers and target stakeholders.

Regularly review region and account performance using business acumen and data analytics.

Leverage market and competitor knowledge to identify growth opportunities within managed accounts.

Participate in and lead projects and initiatives that drive growth.

Improve and standardize company policies procedures and metrics.

Invest in performance development and continuous learning of supervisors and team members through frequent field visits.

Influence and drive cross-functional stakeholders accountability for meeting customer needs in alignment with ASP strategic priorities.

Collaborate with the Quality organization to ensure compliance of all operations with manufacturers specifications and regulatory compliance standards.

Oversee and Implement safety and environmental procedures guidelines and standards.

Knowledge Skills and Abilities

Advanced leadership skills that inspire teams and optimize staffing investments.

Proficiency in financial analytics and application to P&L management.

Comprehensive understanding of the service industry buying process and application in managing large- scale service agreements.

Proficiency navigating complex contract negotiations leveraging value selling skills.

In-depth understanding of service industry standards and demonstrated ability to build customer relationships in support of revenue growth.

Demonstrated ability to drive collaboration developing strategic business plans and to ensure execution against strategic priorities in a matrix environment.

Demonstrated ability to develop FBS capability to drive operational excellence and best practices in Service.

Proficiency maintaining accurate and detailed service records to meet regulatory requirements.

Required Experience:

Director

DescriptionThe Service Regional Director role is responsible for leading technical Field Service teams and managing the service P&L in their assigned region. While driving superior service delivery the SRD will develop and ensure execution of strategic business plans to optimize regional service rev...