Head, One Client, P&BB

Address:

Leads the One Client strategy and program execution for P&BB. Provides subject matter expertise in the design development management and implementation of projects from business case development through execution. Works across BMO to deliver specific project/program business results in alignment with overall group goals.

• Fosters a culture aligned to BMO purpose values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMOs purpose sets inspirational goals defines clear expected outcomes and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts retains and enables the career development of top talent.
• Improves team performance recognizes and rewards performance coaches employees supports their development and manages poor performance.
• Develops long term (3-5 years) strategic recommendations to optimally position BMO and pursue market opportunities.
• Positions BMO as a leader within the target market (including internal and external product offerings).
• Identifies business development opportunities and develops tactical national program recommendations in consultation with business development managers to ensure local appropriateness.
• Develops strategies that allow the market segment to achieve the status of highly credible and trusted strategic partners and build expertise for BMO to be viewed as a valuable source of information advice and guidance (internally and externally).
• Develops maintains and executes a business plan to achieve client retention objectives.
• Continuously monitors program performance and external environment for effectiveness and ensures programs are updated to reflect current requirements.
• Develops and manages relationships with divisional and market contacts and networks and leverages internal and external data to identify analyze and size opportunities and monitor competitive activities.
• Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
• Develops an expert understanding of business/group challenges.
• Networks with industry contacts to gather competitive insights and best practices.
• Influences and negotiates to achieve business objectives.
• Acts as a subject matter expert on relevant regulations and policies.
• Recommends measures to improve organizational effectiveness.
• Manages multiple programs / projects simultaneously and resolves conflicting priorities.
• Helps determine business priorities and best sequence for execution of business / group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Keeps stakeholders informed of messages recommendations decisions process and progress.
• Monitors and facilitates adherence to strategic and enterprise governance requirements.
• Provides coaching on complex strategic and business issues and facilitates processes to reach effective resolution.
• Breaks down strategic problems and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance and addresses any issues.
• Designs and produces regular and ad-hoc reports and dashboards.
• Identifies emerging issues and trends to inform decision-making.
• Leads change management programs of varying scope and type including readiness assessments planning stakeholder management execution evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• May consult to or serve on various committees and task forces.
• Collaborates across BMO to develop communications strategies and ensure consistency of messaging in order to positively influence or change behaviour.
• Interacts with various BMO groups to ensure strategy and initiatives meet enterprise governance requirements.
• Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.
• Executes routine tasks (e.g. service requests transactions queries etc.) in accordance with applicable service level agreements.
• Manages multiple programs / projects simultaneously and resolves conflicting priorities.
• Acts as a relationship manager on assigned projects / programs to ensure alignment with overall enterprise and group goals.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Participates in project / program design to provides advice and subject matter expertise that facilitates achievement of required business results.
• Conducts analysis required to inform strategic business development recommendations and considers the big picture to assess the advisability of a course of action toward meeting group and enterprise goals.
• Collaborates with internal and external stakeholders to provide business context in the design development and implementation of business development programs and solutions.
• May network with industry contacts to gather and identify competitive insights and best practices.
• Breaks down strategic problems in business development and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance and addresses any issues.
• Leads or supports change management activities to coordinate strategic business development initiatives across business / groups and support implementation logistics.
• Leads or participates in implementation of strategic business development initiatives within the group and across BMO by partnering with various internal and external stakeholders; complexity of initiatives may vary and usually involve multiple stakeholders across the enterprise.
• Identifies enablers and key issues prior to and during implementation of strategic business development initiatives and raises issues with stakeholders to resolve issues or risks that jeopardize delivery.
• Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
• Influences how teams/groups work together.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple interdependent complex problems.
• Communicates abstract concepts in simple terms.
• Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
• Anticipates trends and responds by implementing appropriate changes.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically 9 years of relevant experience in the financial services industry and post-secondary degree in related field of study or an equivalent combination of education and experience; completion of an MBA is desirable.
• Thorough knowledge of banking products services organization and group interrelationships.
• Experience in the development and delivery of strategic initiatives impacting people processes and technology.
• Experience delivering innovative solutions from concept to change management.
• Knowledge of MS Access is desirable.
• Seasoned expert with extensive industry knowledge.
• Technical leader viewed as a thought leader for innovation.
• Verbal & written communication skills - Expert.
• Analytical and problem solving skills - Expert.
• Influence skills - Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Able to manage ambiguity.
• Data driven decision making - Expert.

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is committed to an inclusive equitable and accessible workplace. By learning from each others differences we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.