French Speaking Senior Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
ThermoFisher Scientific Inc. (NYSE: TMO) is the world leader in serving science with annual revenue of approximately$40 billion. Our Mission is to enable our customers to make the world healthiercleanerand safer. Whether our customers are accelerating life sciences research solving complex analytical challenges improving efficiency in their laboratories improving patient health through diagnostics or the development and manufacture of life-changing therapies we are here to support them. Our distributed team offers an unmatched blend of pioneering technologies convenient purchasing options and pharmaceutical services through our top-rated brands!
Position Summary:
Based at the new Shared Service Center in Budapest the Customer Service teamareresponsible for supporting our clients throughout the lifecycle including the quotation and order fulfilment phases. Customer Service Reps provide exceptional customer service promptly and accurately when responding to internal and external customer requests.
Key Responsibilities:
Be a role model and provide outstanding customer service experience to our external customers and internal collaborators in the field of administration order management quotations master data.
Attendto complex customer requirements handle user problems process and follow up on all relevant requestsin accordance withthe divisions guidelines. Coordinate with sales and commercial distribution and finance teams to meet customer needs or resolve issuesin a timely manner.
Become proficient in Customer Relationship Management systems.
Enforce tocompany policies operationalregulationsand departmental training guidelines.
Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
Play a key roleonassignments/projects as required by business expectations.
Consistently apply and meet the process expectations anddemonstrateattention to operational details and leverage required computer systems tomaintainhigh levelof data accuracy and quality. Develop and review training materials and chipin tonew joinertrainings.
Use relevant daily customer service reports and Assess individual customer requirements and if required activities toappropriate partnerdepartments.
In order tomeet the requirements of the business it might betoparticipatein cross training and cross support activities which involve joining assignments to other customer service teams.
Skills:
Demonstrate integrity and compliance.
Display attention to detail and accuracy.
Good problem-solving skills and ability to multitask under tight deadlines.
Show self-motivation passion a positive attitude and thrive as a standout colleague.
Strong written and verbal communication skills.
Good organizational skills and the ability to prioritize workload optimally.
Demonstratejudgmentdiplomacy in dealing with internal and external customers.
Work onowninitiative on daily routine tasks as well as solving system issues.
Capacity to handle uncertaintytake actioneven with limited information take ownership oftasksand understand the broader contextdemonstratea positive and proactive problem-solving approach.
Competent Microsoft Officeuser.
Fluent in English and if specified French language is required German is a plus
Experience:
A minimum of 2-3 years customer service experience preferably in an SSC/multinational/office environment
Experience with ERP systems preferred but not crucial.
Education:
Requires aBachelors Degree preferably in Business Administration or Scientific field or the equivalent knowledge and experience
Working Conditions:
This position requires repetitive typing considerable interaction on theteleconferencesand regular use of a computer.
Most of the other physical demands are typicalwiththose associated with an office environment.
Benefits:
- Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZÉP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
- Flexible Health & Well-being Benefits: Customize your benefits with a choice of three flexible componentsAn extensive Medicover package All You Can Move card and Health Fundto create the ideal package for your upgraded health insurance with enhanced coverage stay active with access to sports facilities and manage your health expenses with ease.
- Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.
- Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.
- Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.
- Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
