Manager, Operations & Incident Management
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Job Location:
Wayzata, MN - USA
Monthly Salary:
$ 165000 - 175000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Cargills size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe responsible and sustainable are a family company providing food ingredients agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials from eggs to edible oils salt to skincare feed to alternative fuel. Our 160000 colleagues operating in 70 countries make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
Job Purpose and Impact
The Manager Operations & Incident Management will lead Cargills global Major Incident team responsible for managing critical IT outages and ensuringtimelyresolution to minimize business impact. This role is pivotal inmaintainingoperational stability across Cargills technology landscape driving swift and effective incident response and coordinating with cross-functional teams to restore services efficiently. The position requires strong leadership strategic thinking and the ability to manage high-pressure situations whilemaintainingclear communication with stakeholders.
This team operates in a24/7 environmentand is geographically distributed across multiple regions to provide continuous coverage and rapid response to major incidents. The Manager will oversee global processes ensure adherence to best practices and foster collaboration among team members and partners worldwide. Byleveraginga proactive approach and robust governance this role ensures that Cargills critical systemsremainresilientand that incident management practices align with business continuityobjectives.
Key Accountabilities
- Leads network performance monitoring to maintain smooth and efficient operations applying tools to track network traffic identify issues and ensure optimal performance.
- Diagnoses and resolves complex network and hosting problems affecting routers switches servers and communication circuits including performing root cause analysis and implementing solutions to prevent future occurrences.
- Leads monitoring and responding to network and hosting incidents outages and performance alerts including categorizing issues and facilitating with technical teams for timely resolution.
- Performs complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
- Configures and deploys new hardware and software while ensuring compatibility with existing systems including setting up servers network devices and other infrastructure components.
- Partners with vendors third party service providers and internal teams to resolve complex network issues and improve network performance providing effective and efficient communication coordination and timely updates.
- Validates the documentation of network issues resolutions and performance trends reviews and provides reports to stakeholders to inform decision making and improve network operations.
- Develops and maintains backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
- Leads information technology projects such as system upgrades migrations and new implementations delivering projects on time and within budget.
- Develops automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.
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Qualifications
- Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
- Musthave experience managing IT major incidents orcrisissfor a large global organization.
- Must have atlease3 years of people management experience.
- Must have experiencecommunicating with executive-level leadership.
- Ability to travel up to 5%
Preferred Qualifications
- Preferred experiencewithITSM and ITOM in ServiceNow.
Position Details
Location: MN-Wayzata or GA-Atlanta; Relocation assistance is not provided for this role
The business will not sponsor applicants for work visas for this position
Minnesota Sick and Safe Leave accruals of one hour for every 30 worked up to 48 hours per calendar year unless otherwise provided by law.
The expected salary for this position is $165000-$ varies depending on a wide array of factors including but not limited to the specific location certifications education and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance.
At Cargill we put people first. As part of your overall rewards we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer including Disability/Vet.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
