Sr. Manager, Learning & Development, Product & Certification Programs

Position Summary...

What youll do...

Sr. Manager Learning & Development Product & Certification Programs The Sr. Manager Learning & Development Product & Certification Programs is a strategic player/coach leader responsible for driving the design development and delivery of Walmart Connects internal and external product education and certification programs. This role combines strategic leadership hands-on content creation and facilitation expertise to ensure that associates advertisers and partners have the skills and confidence to effectively use Walmart Connects advertising products and solutions. Reporting to the Director of Learning & Development Product Certification and Learning Platforms this leader drives the evolution of Walmart Connect Academy into a world-class learning ecosystem delivering product mastery certifications and partner enablement programs that directly improve platform adoption campaign performance and advertiser ROI. By creating scalable data-driven learning programs for internal teams and external audiences this role ensures that Walmart Connects education strategy fuels growth retention and industry credibility. Key ResponsibilitiesStrategic Leadership & Academy Expansion

• Lead the expansion of Walmart Connect Academy into a unified learning platform supporting both internal associates and external advertisers agencies and partners.
• Serve as a player/coach who manages a team of designers and vendors while personally developing and delivering key learning programs and certifications.
• Partner cross-functionally with Product Marketing Partner Management and Sales to align product and certification programs with business goals and go-to-market priorities.
• Identify opportunities to build role-based learning paths that increase product knowledge adoption and confidence across all learner groups.

Program Design Content Development & Facilitation

• Design and deliver multi-modal learning programs; Instructor-Led Training (ILT) Virtual ILT (vILT) eLearning video simulations microlearning and blended learning tailored for both internal and external audiences.
• Build modular tiered curricula (101/201/301) that progress from foundational product knowledge to advanced campaign strategy and platform optimization.
• Apply instructional design UX and visual storytelling principles to create high-impact content that engages and inspires learners across roles and experience levels.
• Develop visually compelling emotionally resonant learning assets using tools such as Articulate Rise/Storyline Adobe Captivate Camtasia Vyond and Adobe Creative Suite.
• Facilitate live and virtual product training sessions certifications and enablement workshops for Walmart Connect associates advertisers and partners.
• Partner with SMEs and leaders to ensure program content reflects the latest product updates features and performance best practices.

Certification Program Management

• Oversee the full lifecycle of Walmart Connects certification programs from concept and assessment design through delivery localization and renewals.
• Ensure certifications are industry-recognized credentials that elevate Walmart Connects reputation and partner confidence.
• Build and maintain governance and version control processes to ensure accuracy consistency and alignment with product evolution.
• Collaborate with Learning Platforms and Tech teams to manage certification data reporting and learner tracking within the LMS.

Measurement & Business Impact

• Define learning KPIs and success metrics that tie directly to business outcomes (e.g. advertiser spend platform usage internal product proficiency campaign performance).
• Partner with analytics and business intelligence teams to evaluate learning impact and ROI using dashboards and data reporting.
• Present insights and recommendations to leadership on program performance adoption trends and improvement opportunities.
• Continuously refine learning strategies to ensure content remains relevant scalable and impactful for both internal and external learners.

Collaboration & Stakeholder Engagement

• Collaborate closely with Product Partner Management Marketing and Sales Enablement to align training with product launches feature updates and strategic priorities.
• Conduct needs analyses and learning discovery sessions with internal teams and external clients to uncover capability gaps and design targeted learning solutions.
• Build relationships with agencies advertisers and enterprise partners to co-create customized learning programs that drive adoption and satisfaction.
• Represent Walmart Connect Academy externally as a trusted education ambassador promoting the Academys value to partners clients and the broader advertising industry.

Team Leadership & Vendor Oversight

• Lead coach and develop a team of learning designers facilitators and external vendors ensuring delivery excellence across all programs.
• Oversee vendor relationships for certification design localization translation and content production to ensure high-quality standards.
• Foster a collaborative innovative team culture that prioritizes learning impact creativity and continuous improvement.

Minimum Qualifications

• Bachelors degree in Business Human Resources Communications Education or related field and 4 years experience in adult learning training content development or related area OR 6 years experience in adult learning training content development or related area.

Preferred Qualifications

• 7 years of experience in Learning & Development Customer/Partner Education or Product Enablement with a track record of success in internal and external learning environments.
• Proven ability to design and deliver multi-modal product education programs (ILT vILT e-learning microlearning simulations and video).
• Expertise in certification program design learning measurement and ROI evaluation.
• Strong understanding of ad tech digital media or SaaS product ecosystems.
• Hands-on experience using learning design and creative tools (Articulate Storyline/Rise Adobe Captivate Camtasia Vyond Adobe Creative Suite PowerPoint).
• Demonstrated ability to conduct needs analyses and collaborate with SMEs to translate technical product knowledge into practical learning experiences.
• Experience building structured curricula (101/201/301) and aligning learning to performance and business KPIs.
• Excellent facilitation storytelling and stakeholder communication skills across technical and non-technical audiences.
• Bachelors degree in Education Instructional Design Marketing or related field required; Masters preferred.
• Certifications in Instructional Design L&D or Program Management (CPTD Kirkpatrick PMP Agile) a plus.

Measures of Success but Not Limited To

• Increased internal and external product proficiency confidence and adoption.
• Growth in Walmart Connect Academy certification participation and partner engagement.
• Demonstrable improvements in advertiser spend campaign ROI and partner satisfaction.
• Positive learner feedback and engagement across both internal and external training programs.
• Clear linkage between product education initiatives and business impact (revenue retention platform adoption).

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $117000.00 - $234000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Bachelors degree in Business Human Resources Communications Education or related field and 4 years experience in adult learning training content development or related area OR 6 years experience in adult learning training content development or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Instructional Design Software Leading cross-functional teams Masters degree in Learning and Development Human Resources or related field Project Management Certification Project management experience Six Sigma certification Supervisory experience

Primary Location...

850 Cherry Avenue San Bruno CA 94066-3031 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.