At Elara Caring we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals providing the Right Care at the Right Time in the Right Place.

Job Description:

Staffing Manager

Location: Broken Arrow OK
Employment Type: Full-Time

Job Summary

The Staffing Manager oversees daily client care delivery operations within the Personal Care Services (PCS) division. This position ensures timely scheduling of Care Team Supervisor visits accurate placement of attendants for long-term assignments efficient start-of-care scheduling and reliable fill-in dispatch support. The Staffing Manager leads the Staffing and Dispatch teams and plays a critical role in maintaining exceptional client satisfaction compliance and operational efficiency while supporting organizational goals for service excellence.

Job Requirements

Education

• Bachelors degree preferred

• OR equivalent experience in home care/healthcare operations:

  • Associate degree and/or 60 hours from an accredited college/university

Experience

• 35 years of supervisory experience in a healthcare setting

• Experience working with elderly or disabled populations (professional or personal)

Skills

• Strong leadership and team management abilities

• Excellent organizational multitasking and time-management skills

• Proficiency with scheduling systems and EMR platforms

• Strong communication and problem-solving skills

• Knowledge of state regulations compliance standards Medicaid and home care policies

• Strong computer skills

• Professional verbal and written communication

• Ability to motivate teams and collaborate effectively

• Bilingual fluency (Spanish Mandarin/Cantonese Russian or Portuguese) preferred but may be required as needed

• Knowledge of the healthcare industry preferred

Transportation

• Must have access to dependable transportation

• Valid drivers license and auto insurance required

Key Accountabilities

Operational Oversight

• Ensure timely scheduling completion and documentation of visits according to company and regulatory standards

• Manage attendant scheduling and long-term client placements

• Oversee staffing teams ensuring timely shift coverage and minimal scheduling errors

• Monitor scheduling performance metrics and proactively address coverage gaps

• Ensure compliance with state regulations payer authorizations and internal policies

• Monitor Special Care Attendant resources and productivity

Client Experience & Quality

• Maintain high levels of customer service and timely resolution of client concerns

• Create and execute staffing and dispatch plans for vacant shift coverage

• Partner with Branch Director to improve NPS and lead action planning

• Support care teams to ensure quality and adherence to service plans

• Prioritize new client start-of-care placements

• Participate in state survey preparation onsite visits and corrective action activities

Leadership & Collaboration

• Lead mentor and develop the Client Care Coordinator team

• Partner with Branch Director Care Team Supervisors and Recruiting to maintain optimal staffing levels

• Implement operational best practices to improve efficiency and client outcomes

• Support initiatives focused on vacancy reduction speed to fill compliance and client satisfaction

• Maintain compliance with all regulatory requirements

• Provide qualified direct care services as needed

• Support caregivers office staff and field teams

• Monitor ElaraCare communications and maintain engagement

• Ensure timely resolution of vacant shifts or appropriate documentation

• Maintain effective communication with employees case managers and clients

• Uphold HIPAA standards and confidentiality

• Represent the company in a professional positive manner

• Promote the organizations mission values and services

• Perform other duties as assigned

Key Performance Indicators (KPIs)

• Vacancy fill time for dispatch start of care (SOC) and recurrence

• Scheduling accuracy and service completion rates

• Client satisfaction and NPS performance

• Compliance and audit readiness

#ElaraGA

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard tosex (including pregnancy childbirth or related medical conditions) race color age (40 and older) national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment protected veteran status or any other basis prohibited under applicable federal state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

At Elara Caring pay and compensation are determined by a variety of factors including education job-related knowledge skills training and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets and may vary based on location.

This is not a comprehensive list of all job responsibilities and requirements; upon request a job description can be provided.

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