Capital & Onboarding Execution Analyst

About the Role
As a Capital & Onboarding Execution Analyst youll be at the heart of Toast Capitals customer experience ensuring smooth accurate and efficient onboarding of merchants into our lending and funding programs. Youll manage data-driven onboarding workflows identify process gaps and drive operational excellence across the lifecycle.

What Youll Do
- Oversee and execute onboarding steps for new capital customers from documentation and KYC to funding activation.
- Manage onboarding data pipelines ensuring accuracy completeness and timely updates.
- Analyze onboarding trends to identify bottlenecks and recommend process improvements.
- Partner with compliance finance and engineering to resolve onboarding exceptions.
- Maintain playbooks process documentation and performance dashboards.
- Support testing and validation of new onboarding tools or automation initiatives.
- Continuously improve the merchant onboarding experience through data insights.

Do you have the right ingredients* (Requirements)
- Bachelors or Masters in Industrial Engineering Business Analytics or a related field.
- Strong data and process orientation; proficiency in SQL Excel/Google Sheets and dashboards.
- Detail-oriented with experience managing structured workflows or pipelines.
- Excellent cross-functional communication skills can bridge between product ops and compliance.
- Comfort with ambiguity and process iteration in a scaling environment.
- Experience in fintech financial services or SaaS onboarding operations a plus.

Youll Thrive If You
- Enjoy turning complex multi-step processes into smooth data-driven systems.
- Get satisfaction from executing flawlessly while improving efficiency.
- Are energized by building scalable customer-first operational systems.

AI at Toast

At Toast were Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Equity and Inclusion is Baked into our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

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