Senior UX Research and CX Strategist

Ankeny, IA - USA

Monthly Salary: $ 116644 - 160400

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Moms Meals delivers medically tailored meals that help people live healthier more independent lives. As we expand across the Food-as-Medicine ecosystem were building a research-driven organization that turns empathy into evidence and insight into action.

Were seeking a founding Senior CX/UX Researcher to create and lead our research discipline establishing the frameworks tools and culture that make customer understanding central to every decision. Youll define the research vision design and execute studies and translate findings into measurable improvements in engagement satisfaction and outcomes.

This is a build-it-from-scratch role for a strategic practitioner who can both lead and do shaping how a mission-driven healthcare company learns innovates and delivers meaningful experiences at scale. This position will report to the Head of Product.

Salary range: $00

Position Responsibilities may include but not limited to

Build the Function: Develop a company-wide research strategy and roadmap. Stand up tools repositories and repeatable processes that scale insight generation and promote evidence-based decisions
Lead Research: Plan and execute qualitative and quantitative studies (interviews surveys usability ethnography) that uncover unmet needs and reveal opportunities to improve engagement satisfaction and adherence
Advance Measurement: Partner with analytics and product to define success metrics and link behavioral and attitudinal data demonstrating clear ROI for research investments
Prioritize the Experience: Identify friction points across digital and service journeys to reduce cost-to-serve improve retention and increase referral satisfaction
Drive Insight to Action: Translate research into actionable frameworks and executive narratives that connect insight decision business result. Influence leaders to prioritize high-impact improvements
Partner Across Teams: Collaborate with Design Clinical and Operations teams to embed insight early in product and service development
Enable the Org: Coach product and design teams in lightweight research methods cultivating a culture of curiosity empathy and experimentation

Required Skills and Experience

8 years in UX CX or Service Design Research within healthcare health tech or other complex service environments
Proven success building or scaling a research function and demonstrating measurable business and user impact
Expertise in qualitative and quantitative methods synthesis and storytelling for technical and executive audiences
Ability to connect insight to outcomes across digital clinical and operational experiences
Curiosity empathy and a bias toward practical data-driven action

Preferred Skills and Experience

Background in Medicaid Medicare LTSS or SDOH programs
Experience in public health anthropology or design strategy
Research with older adults or vulnerable populations; familiarity with HIPAA standards

Physical Requirements

Repetitive motions that include the wrists hands and/or fingers
Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC