General Manager

Kustom US exists to bring order to chaos after disaster strikes restoring property prosperity and peace of mind inside every disaster scenario. If youre ready to lead field operations deliver operational excellence and drive financial performance while supporting teams who make an impact every day apply today!

Role Overview

As the General Manager you are the driving force behind the branch setting direction maintaining accountability and ensuring flawless execution across operations customer service financial performance and culture. You own the path to achieving the AOP and create an environment where teams are aligned supported and held to a high standard. You partner closely with regional and corporate leaders to implement strategy strengthen processes and build a high-performing operation that consistently delivers for customers.

You collaborate with senior leadership influence strategy and position your division for sustainable profitable growth. You bring the ownership and accountability required to lead a 24/7 restoration operation including occasionally supporting teams clients or time-sensitive projects outside typical business hours. By balancing the immediate needs of daily operations with long-term planning you maintain strong customer relationships and consistent performance.

WhatYou Do

You lead the branch with clarity urgency and disciplineoverseeing day-to-day operations across mitigation reconstruction pack-outs customer service and overall project execution. You ensure your teams deliver exceptional quality maintain compliance and operate with efficiency accuracy and urgency.

You establish strong communication rhythms including weekly 1:1s with Production Directors and Administrative staff to review performance remove roadblocks and reinforce expectations. You build a culture where accountability is standard customer service is non-negotiable and your people are supported coached and inspired to grow. You make an impact by:

• Owning operational performance and leading the team to achieve division goals
• Driving growth profitability and performance across all service lines
• Ensuring day-to-day operations run safely and smoothly scheduling dispatch resource allocation and job execution
• Leading weekly 1:1s to review goals performance metrics and operational challenges and holding Production Management and Administrative teams accountable to KPIs processes and operational standards
• Building and sustaining a strong office culture rooted in communication accountability professionalism and teamwork
• Collaborating cross-functionally with Business Development Finance Operational Excellence and HR to implement strategy strengthen processes and drive continuous improvement aligned with business objectives
• Negotiating and maintaining strategic partnerships with key vendors and subcontractors to ensure reliable supply of materials while managing costs and minimizing disruptions
• Ensuring compliance with company systems safety practices quality standards and federal/state/local regulations
• Supporting emergency responses as needed to ensure customer needs are met

What You Bring

You know how to lead people solve problems and keep things moving. You bring strong communication skills operational expertise and a steady solutions-focused approach to challenges. You succeed here because you:

• Have at least 7 years of experience in restoration construction or a related service-based industry and at least 3 years in a leadership role
• Oversee and understand project scopes budgets schedules and customer expectations
• Foster trust empathy and have the interpersonal skills to maintain morale and hold teams accountable fairly and consistently
• Can interpret and manage financial metrics to drive strong P&L performance
• Communicate clearly with every audience from field teams to executives bringing confidence in public speaking the ability to bridge gaps and the skill to secure alignment and buy-in
• Solve problems with a solutions-oriented mindset and leverage critical thinking to navigate ambiguity
• Maintain strong follow-through attention to detail and organizational discipline
• Have a Bachelors degree in Business Administration Construction Management or related field; or combination of education with equivalent work experience

Why Join Kustom

• Culture That Inspires - Teamwork integrity and a growth mindset fuel how we show up for each other and for the customers who rely on us
• Total Rewards Package - Competitive weekly pay with a comprehensive benefits package including health dental vision 401(k) PTO and more
• Career Growth Opportunities - Training mentorship and the chance to enhance your career and skills

Founded in 1968 Kustom has spent decades earning a stellar reputation as a nationally acclaimed industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial industrial and residential clients. Our legacy is built on innovative thinking meticulous attention to detail and a commitment to exceptional service ensuring that life and business continue smoothly for our clients nationwide.

At Kustom we unite experts who are driving the industry forward delivering positive life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If youre ready to make an impact with one of the largest privately held restoration companies in North America wed like to meet you. Join our team and become part of our ongoing success story!

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race color creed ancestry national origin citizenship sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status religion age disability genetic information service in the military or any other characteristic protected by applicable federal state or local laws and ordinances.

Subject to Federal State and Local laws regulations and/or ordinances applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location demonstrated job related skills knowledge experience education certifications etc. This job description is not intended to contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Activities duties and/or responsibilities may change at any time with or without notice.