Service Technician Level 1- Entry Level

• Assist senior technicians with the installation of surveillance cameras cabling and related hardware.
• Feed route and secure cables through access holes roof spaces and walls to connect to fixture outlets.
• Adjust and position cameras to achieve optimal coverage based on project design.
• Fabricate and assemble basic camera systems using hand tools and hardware.

• Learn and operate monitoring and connection software (e.g. Avigilon HikVision firmware).
• Monitor live feeds for suspicious activity follow security protocols and assist in dispatching calls to law enforcement if necessary.
• Understand bandwidth requirements connection speeds and the impact of environmental factors on system performance.

• Verify and prepare equipment and supplies for field crews ensuring drivers and technicians have the necessary tools.
• Assist with loading and unloading heavy equipment; operate forklifts or skid-steer loaders when certified.
• Inspect equipment and vehicles against checklists to ensure readiness and safety compliance.
• Track and maintain accurate records of equipment use maintenance and job-related paperwork.

• Complete job checklists reports and paperwork accurately and on time.
• Conduct visual inspections of completed work to confirm quality standards are met.
• Support managers in developing and enforcing accountability and quality control measures.
• Maintain documentation required for compliance safety audits and client confirmation.

• Interact with clients professionally during site visits and service calls.
• Communicate with sales staff and management regarding project needs issues or updates.
• Represent the company with a courteous and professional demeanor at all times.

• Consistently wear and maintain personal protective equipment (PPE) as required.
• Successfully complete all assigned safety training courses (Boom lift Scissor lift Fall Protection).
• Promote personal safety and ergonomics while working in diverse environments.
• Report unsafe practices hazards or violations immediately to management.

• Arrive on time and prepared for work daily maintaining punctuality and reliability.
• Exhibit flexibility and willingness to learn new technologies and adapt to changing job requirements.
• Uphold company policies procedures and values in all work activities.

• High School Diploma or G.E.D.
• Valid Texas Drivers License with good driving record.
• Ability to pass a Fit Test drug test and background check.
• Computer proficiency: Windows-based programs Microsoft Word/Excel ability to type 65 WPM.
• Basic math literacy and documentation skills.
• Ability to learn new technologies quickly (connection speeds software monitoring tools).
• Strong observation skills attention to detail and punctuality.
• Ability to lift and load heavy equipment; climb ladders; work outdoors in varying conditions.
• Basic math skills ability to read spreadsheets/lists and fluency in English (read write speak).
• Sense of urgency initiative follow-through and pride in work.
• Team-oriented mindset with the ability to work in a growing fast-paced environment.

• Prior experience with surveillance equipment installations or technical support.
• Experience using Avigilon HikVision or similar monitoring platforms.

• Ability to sit stand walk and climb ladders for extended periods.
• Manual dexterity to enter data operate tools and handle cabling/equipment.
• Regular exposure to indoor/outdoor environments including hot cold and inclement weather.
• Must be able to lift and carry up to 50 lbs. unassisted.
• Requires close and distant vision (with corrective lenses if necessary).

• Safety Focus Adheres to safety standards and PPE use
• Learning Agility Quickly adapts to new technologies and procedures.
• Reliability Dependable in attendance and task completion.
• Customer Service Interacts with clients professionally and courteously.
• Accountability Completes paperwork and duties accurately; enforces company standards.
• Teamwork Works collaboratively with supervisors peers and customers.

• Job documentation and inspections are accurate and timely.
• Equipment is properly maintained and tracked.
• Customer service standards are consistently met.
• Safety training and PPE compliance are maintained at all times.
• Demonstrates initiative punctuality and professionalism in all tasks.

Required Experience:

Junior IC