CSS Regional Manager, Subcontracting and Resource Management – NA & EMEA
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Job Summary
The Regional & Practice Leader is responsible for leading a multifunctional team focused on resource management subcontracted service delivery including supplier and contractor management resource optimization and people development. This role integrates practice management to support operational excellence and compliance oversees resource management to ensure optimal allocation and scheduling and drives people engagement. The Practice & Regional Leader aligns subcontracting strategies and resource utilization with organizational objectives ensuring high-quality service delivery strong supplier partnerships and efficient resource planning across all service teams.
Responsibilities
Key Responsibilities:
Regional Team Management
North America (Resource Management & Subcontracting):
- Provide direct leadership coaching and career development for the North America resource management and subcontracting teams.
- Oversee resource allocation recruitment onboarding training and employee engagement initiatives within North America.
- Conduct regular performance reviews for North America teams set objectives and support ongoing professional growth.
EMEA (Subcontracting & Billing):
- Provide direct leadership coaching and career development for the EMEA subcontracting and billing teams.
- Oversee recruitment onboarding training and employee engagement initiatives for EMEAs subcontracting and billing functions.
- Conduct regular performance reviews for EMEA teams set objectives and encourage ongoing professional development.
Operational Oversight
- Coordinate with legal procurement finance and risk functions to ensure adherence to policies standards and reporting requirements.
- Ensure accurate documentation reporting and audit readiness of all subcontracting activities.
Resource Management & Capacity Planning
- Lead the resource management function to optimize allocation and scheduling of internal and external resources (including subcontractors) for projects and customer needs.
- Collaborate with project and delivery managers to forecast demand plan resource capacity and address skills gaps or surpluses.
- Maintain an up-to-date view of resource availability utilization and pipeline; adapt plans to ensure efficient delivery and client satisfaction.
- Implement and maintain tools and processes for real-time resource tracking reporting and future workforce planning.
Global Subcontracting Practice Management
- Develop implement and enhance global best practices processes and methodologies for subcontractor and supplier management.
- Promote quality assurance risk mitigation compliance with Oracle standards (legal information security) and achievement of SLAs.
- Collaborate with business and technical stakeholders world-wide to ensure subcontracting function aligns with organizational goals.
- Monitor KPIs and act on process and performance improvements.
- Lead key initiatives and new project implementations.
- Track team KPIs and identify areas for improvement.
Requirements:
- Proven experience in practice management people leadership resource management and supplier/subcontractor oversight.
- Strong understanding of vendor management resource planning tools and compliance requirements.
- Excellent analytical negotiation and stakeholder management skills.
- Experience working in complex multi-vendor service-oriented environments is highly desirable.
Key Competencies:
- Leadership and team building
- Supplier relationship and contract management
- Operational excellence
- Communication and influence
- Risk and compliance awareness
- Resource and capacity planning
Qualifications
Career Level - M2
Required Experience:
Manager
Key Skills
- Business Development
- Key Decision Makers
- Customer Service
- Revenue Growth
- Account Management
- CRM
- Salesforce
- Customer Relationships
- New Customers
- Territory
- Cold calls
- Product Line
- Business Relationships
- Sales Goals
- Sales Process
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
