Customer Success Management Trainee
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Success Management - Trainee
Location: Cairo Egypt (Remote)
Summary:
Seeking a Customer Success Management - Trainee to ensure positive customer experiences build loyalty and foster long-term relationships.
Your Roles and Responsibilities:
- Manage assigned customer relationships for successful product use retention and satisfaction
- Prepare and nurture customers to become product advocates
- Help customers achieve their educational goals using our products
- Identify and address common customer issues
- Advocate customer needs cross-departmentally
- Identify and develop up-sell opportunities
- Respond to customer queries via email and telephone
You Should have:
- 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company
- Strong written and verbal English communication skills
- Techno-commercial mindset with understanding of various use cases
- Graduation with an engineering background preferred
- Strong teamwork skills with ability to work independently
- Comfortable with night and flexible shifts
Qualification:
Graduate/Post Graduate in any domain
Compensation:
Competitive salary based on qualifications and experience
Required Skills:
Native speaker of Arabic / Spanish / French 0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company Strong written and verbal English communication skills Techno-commercial mindset with understanding of various use cases Graduation with an engineering background preferred Strong teamwork skills with ability to work independently Comfortable with night and flexible shifts
Required Education:
Any
Company Industry
IT Services and IT Consulting
Key Skills
- Abinitio
- Lifting Equipment
- Customer Service
- Apache Commons
- Business Management
